Requisition ID
    Ameristar Casino Hotel - Kansas City, MO
    Position Type
  • What would I be doing?

    This position will work as a Poker Dealer as well as a Floor Supervisor when needed.


    When on shift as a poker supervisor:

    • Provides our guests with excellent guest service, creating memorable experiences while promoting loyalty to the Ameristar brand. 
    • Ensures quality guest service standards are met and dealers behave in a professional and courteous fashion. 
    • Ensures the accounting, accuracy, and security of all games during their shift.
    • Ensures utilization reports are accurately completed in a timely fashion.
    • Ensures compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls.
    • Ensure proper inventory of cheques on table games to enable payouts to be made quickly and accurately.
    • Communicates all shift information to the incoming Poker Supervisor.
    • Maintains poker equipment.
    • Makes sure player tracking is conducted in an accurate and timely fashion.
    • Ensures the integrity of games.
    • Communicates with and conducts recognition coaching for the team.
    • Communicates to Poker Supervisors, Poker Managers and Casino Leadership all guest or team member issues and reports all monetary exceptions.
    • Addresses any gaming related issues and makes gaming decisions on behalf of the company with respect to house policies, state and federal regulations while utilizing good judgment.

    When on shift as a poker dealer:

    • Create an atmosphere of hospitality and friendliness toward Guests, make eye contact and greets Guests by first name, if known, upon arriving to the table and thank the Guest for playing when they leave the table
    • Knowledge in all aspects of the games dealt
    • Compliance of company and departmental policies and procedures, Missouri Gaming Regulations and Internal controls
    • Ensure appropriate game protection
    • Ensure appropriate game pace for all players
    • Ensure payouts are made quickly and accurately
    • Fill and credit tables by verification of cheques
    • Open and close tables by verification of all cheque inventory

    What are we looking for?

    • Strong problem solving, mediation, coaching, and consulting skills.
    • Excellent verbal and written communications skills.
    • Knowledgeable of applicable federal, state, and local regulations.
    • Strong knowledge of Microsoft Word, Excel, and Outlook.
    • Excellent organizational skills are required.
    • Must possess ability to assume responsibility without direct supervision.
    • Must exercise initiative and judgment.
    • Must possess ability to make decisions within the scope of assigned authority.
    • Ability to work with interruptions.
    • Ability to sustain a high level of confidentiality and professionalism.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. 
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
    • Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
    • Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 
    • Highly organized and detail oriented. 
    • Uses time efficiently and effectively to manage priorities.
    • Deals with simple and complex concepts effectively.
    • Shares or divides attention among several ongoing activities, projects or assignments.
    • Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
    • Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
    • Ability to identify circumstances or incidents that require the notification and/or approval of others. 
    • High School diploma and some college.
    • Two (2) to three (3) years experience in the casino industry in poker preferred.
    • Two years leadership experience required.

    What would it be like to work at this property?

    Photo - Kansas City

    At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an 18-screen movie theater that includes a private screening room, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.


    Ameristar Kansas City

    3200 North Ameristar Drive

    Kansas City, MO 64161

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