TOURNAMENT DEALER

Requisition ID
2018-30499
Property
Belterra Casino Resort - Florence, IN
Category
Gaming
Position Type
On Call

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

Overview

The Dealer position is responsible for providing superior service to both the internal and external customer.  The position is also responsible for providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures and for maintaining the integrity of the game, as well as for explaining aspects of the games to players unfamiliar with the games. Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.

Responsibilities

  • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.
  • As called upon, explains aspects of various games to gaming patrons.    
  • Processes all cash and maintains proper handling and accounting for assigned property items.
  • Maintains familiarity with other gaming and entertainment/service activities for Belterra Casino Resort & Spa patrons, in order to provide information and correct answers to questions.
  • Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.

Qualifications

  • Demonstrated proficiency in dealing blackjack or any of the required games, acquired through training or experience.
  • Must be able to perform basic mathematical functions.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

 

These skills and abilities are typically acquired through standard dealer training and two months of on-the-job training.

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