Requisition ID
L'Auberge Casino Resort - Lake Charles, LA
Position Type

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles


L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.


L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601





When we say “BE THE BEST YOU” here at L’Auberge Lake Charles, we live it every day.  What could be better than providing entertainment and excitement as a career.   We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 


Be on the team that make sure our guests’ visits are nothing short of amazing each time. Never allow a dull moment dealing cards, coins, chips and celebrations.  Provide the party and function as “The Life” of it, too... 


The Slot Floorperson is responsible for providing superior service to both the internal and external customer.  The Slot Floorperson is also responsible for contributing to the entertaining atmosphere at Pinnacle Entertainment, Inc. by greeting and interacting with guests in a friendly manner, and providing change and information regarding Pinnacle Entertainment, Inc.’s facilities.


(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)


  1. Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  2. Accurately handles guests’ monetary transactions.
  3. Pays and verifies jackpots on slot machines according to established procedures.
  4. Proactively promotes the Players Club card program; understands current card benefits and information and presents program to customers.
  5. Communicates all customer service issues to key personnel.
  6. Accurately maintains money flow during shift with customers and employees.
  7. Accurately performs customer booth transactions.
  8. Assists in training new personnel as needed.
  9. Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
  • Ability to communicate effectively with customers and all levels of employees.
  • Ability to distinguish between different denominations of currency and make change.
  • Ability to review and comprehend all necessary documentation and print and write legibly.
  • Ability to effectively and efficiently move around work area.
  • Ability to lift up to 25 pounds of paper tickets to move from a box to a cart one time each shift.
  • This position spends majority of shift on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.


  • Superior customer service, communication, and employee interaction skills.
  • Basic math skills required.
  • Money-handling and change-making skills.


These skills and abilities are typically acquired through six months of on-the-job training in a similar field or through related experience.



All offers of employment are contingent until clear, timely results from the following have been approved:

  • Drug Test
  • Criminal Background Investigation
  • Employment Verification
  • Education Verification
  • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)




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