SLOT SUPERVISOR

Requisition ID
2018-30176
River City Casino & Hotel - St. Louis, MO
Category
Gaming
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Nestled along the banks of the mighty Mississippi River, River City Casino & Hotel is a stunning 7-story hotel offering 193 elegant and comfortable guest rooms, six spacious 2-bay suites and a luxurious Presidential suite---all just steps away from the casino’s award-winning restaurants, Event Center featuring top-name entertainment and an expansive casino with non-stop gaming action.

 

River City Casino

777 River City Casino Boulevard

St. Louis, MO 63125

Overview

Provide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations while supporting River City’s vision, mission and values.

Responsibilities

  • Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
  • Assist in observing slot play, resolve guest and employee problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required.
  • Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
  • Ensure slot employees are following established gaming and company procedures at all times.
  • Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.
  • Ensure the correct payment and verification of jackpots on slot machines according to established procedures.
  • Proactively promote the MyChoice card program; understand current card benefits and information and presents program to customers.
  • Accurately maintain and control money flow during shift with customers and employees.
  • Assist in training new personnel trainees as needed.
  • Create an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commissions.

  • Have a clear understand of slot machines and how to read the pay table.
  • Perform other duties as assigned by management.

Qualifications

  • Ability to obtain and maintain valid gaming license
  • Must be at least 21 years of age
  • Prior supervisory experience
  • Demonstrated ability to accurately account for cash transactions
  • Demonstrated ability to work successfully with the public

These skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

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