Requisition ID
Boomtown Casino Hotel - New Orleans, LA
Position Type

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Boomtown New Orleans

Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.


Boomtown Casino & Hotel New Orleans

4132 Peters Road

Harvey, LA 70058


The incumbent in this position is responsible for providing superior service to both the internal and external customer.  The incumbent is also responsible for maintaining security protection, which includes money transactions, public relations, performing command center functions, assisting guests/customers and team members, as needed and maintaining order.


Provides superior customer service, positively effects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.


Assists sick or injured patrons and team members


Assists Games and Slots department in removing drop boxes


Attends all safety training classes; reports unsafe or hazardous conditions


Assists patrons and employees on directions and proper procedures


Checks identification of all persons that appear to be under 21 years of age


 Performs fills, credits, exchanges and marker transfers procedures for departments as needed


Composes accident/incident reports and witness statements when necessary


Operates company vehicles in a safe manner


Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, VCRs, multiplexers and intercom system according to established procedure


Performs dispatch activities and logs all dispatches accurately



This position spends majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels and smoke, the degree of which depends upon customer volume

Requires the ability to communicate effectively with customers, as well as all levels of team members

Must be able to read and write legible reports

Must be able to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations

Must be able to lift, push and pull drop boxes and money carts, and be able to assist sick or injured customers and team members

Exposed to varying weather conditions; proper clothing provided

Must be able to operate all video equipment, change tapes, monitor screens, etc.

Hand radios, monitors, fire extinguishers, resuscitation equipment, recording devices, including video, VCRs, vindicator alarm key board and map computer, camera and monitor switching key board, video thermal printer, quad screen splitter, pan-tilt-zoom video cameras, video monitors, two way radio, telephone, door access control panel, multi-switcher intercom panel

Must have effective communication skills

Must be bondable with no felony convictions

Ability to obtain a Louisiana Gaming License

Must have valid Louisiana driver’s license

Must be able to write clear, accurate, and concise reports

Blood Borne Pathogen, First Aid, and CPR  Training required


The skills required of this position can typically be acquired through two months of on- the-job training, or through related experience


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed