Under general supervision, the Surveillance Agent will observe gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained. The Surveillance Agent also will provide security for slot equipment, and monitors jackpot and floor fill data into the SIS Computer and sensitive key systems.
Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Observes and reports any and all gaming violations and/or thefts of L’auberge property.
Operates monitor room equipment, including basic computer functions; monitors slot equipment of SIS System to provide security for company assets and funds.
Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
Participates in court actions relating to gaming violations.
Learns and uses various card count systems.
Learns all games in use at L’auberge and all procedures and cheating indicators of such games.
These skills are typically acquired through a high school education or equivalent and two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
Gaming License Information:
Welcome to Pinnacle Entertainment, the Best Entertainment Company in the World! You may be required to hold a gaming or non-gaming license with one or more regulatory agencies. As part of the licensing application process you will be required to fully disclose some or all of the following information related to your personal history and background, including supporting documentation. We understand this can be cumbersome, but thank you in advance for taking the time to go through this process. If you have any questions or concerns on if you will be able to obtain the necessary licensing for your role, we advise you not to resign from your current employment until this process is complete.
Gaming licenses are a privilege, not a right, and are issued at the sole discretion of gaming regulators based on their review of a licensee’s gaming application and background information. The following information is required as part of the gaming license application.
Gaming regulators will only issue a gaming license based on the following:
L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.
L'Auberge Casino & Hotel
777 L'Auberge Avenue
Baton Rouge, Louisiana 70820