Requisition ID
Ameristar Casino Resort Spa - St. Charles, MO
Position Type

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - St. Charles


Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.


Ameristar St. Charles

One Ameristar Blvd.

St. Charles, MO 63301


Perform dealing services at assigned gaming table in accordance with established policies and procedures.


(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Deliver internal and external guest service the Pinnacle Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
  • Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
  • This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
  • Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
  • Be familiar with the safe handling of cleaning products, equipment, and supplies
  • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
  • Provide prompt, courteous and accurate service
  • Maintain continuous security of assigned game at all times
  • Exchange guest’s currency for gaming cheques
  • Assists the guests in playing and ensure adherence to established rules, policies and procedures
  • Guidance and/or training following the initial training sessions are an on-going process under the direction of all casino supervisors
  • Decision-making is limited to the policies and procedures of assigned game
  • Ability to share or divide attention among several ongoing activities, projects or assignments.
  • Strong guest service skills.
  • Ability to work effectively with independence and as part of a team.
  • Ability to follow all policies and procedures including but not limited to attendance, appearance, safety, and security policies.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. 
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
  • Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
  • Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 
  • Highly organized and detail oriented. 
  • Uses time efficiently and effectively to manage priorities.
  • Deals with simple and complex concepts effectively.
  • Shares or divides attention among several ongoing activities, projects or assignments.
  • Ability to identify circumstances or incidents that require the notification and/or approval of others. 


  • Ability to deal a combination of Blackjack, Carnival Games, and other specialty games such as Roulette and Craps
  • Satisfactory completion of Dealer training classes and 2 or more years of previous dealing experience.
  • Must be able to perform basic mathematical functions.
  • These skills and abilities are typically acquired through standard dealer training and two years of on-the-job training.


ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

  • Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdiction.
  • Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
  • Excellent verbal communication required with sound knowledge of assigned game(s).
  • Must be able to work flexible hours including evenings, weekends, and holidays.
  • Must successfully pass background check
  • Must successfully pass an alcohol and drug screening
  • Must be 21 years of age




Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our PEAK Service Standards and works harmoniously with fellow team members.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed