Requisition ID
Cactus Petes and The Horseshu - Jackpot, NV
Position Type

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Since 1956, Cactus Petes has provided Northern Nevada and Southern Idaho with gaming and entertainment excitement. The casino is over 26,000 square feet with over 600 slot machines and 20 table games. The award-winning hotel has 296 rooms, the buffet is legendary and the classic showroom buzzes with headliners month after month. For added fun, guests can visit Horseshu's 3,000 square feet of western-inspired gaming space, filled with 60 slot machines and the latest electronic table games.


Cactus Petes Resort Casino

1385 Highway 93

PO Box 508

Jackpot, NV 89825


The Casino Services Representative provides guest service, safeguards company funds, maintains an accurate account of cash window impress totals. Provide sales and redemption services for both internal and external guests. Builds and maintain dataset with casino guests.  Maintain a high level of guest service in all duties performed. 


We recognize that the hard work and dedication of our Team Members has a positive impact on our property's success, therefore along with competitive wages, full-time Team Members are eligible to receive Medical, Dental, and Vision following 60 days of continued employment.  Matching 401K plan is available after 90 days of continued employment.                             


The commute to Cactus Petes is easy and comfortable, our exclusive Team Member bus stops in Twin Falls and Hollister six times a day. We also have several types of housing available on property for rent to Team Members, subject to availability. 


If you are seeking to join a winning team and the Best Casino Entertainment Company in the World, then Cactus Petes is your destination! 



  • Securing of company funds; provide accurate and courteous guest service.
  • Redeeming coins, cash checks, and supply information to guests.
  • Maintaining and assuring the proper routing of the department’s paperwork.
  • This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.
  • Responsible for the movement and protection of company funds. This includes pushing/pulling 500 lb. cart.
  • Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., jackpot/fill window).
  • Implement and maintain a working knowledge of the Cactus Petes, System of Internal Controls and MyChoice Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos. 
  • Establishes accurate accounts for players based on data entry guidelines, issue cards and explains the program to them.
  • Issues cash, prizes or comp redemptions based on earned number of points and comps available in player accounts.
  • Updates accounts with information changes and obtains missing information on player accounts.
  • Answers questions about the MyChoice program, gaming sessions, transportation services, parking, facilities, hotels, restaurants, and all events and promotions.
  • Responsible for accurately identifying Elite Guests for Preferred Player Boarding and various other complimentaries.
  • Requires standing for eight to ten hours.



  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest service issues.
  • Able to obtain and maintain a Nevada Gaming License.
  • Ability to communicate, understand and write English.
  • Ability to work with interruptions
  • Must have good communication and guest service skills.
  • Data entry/computer skills are required.
  • Must be mathematically inclined.
  • Money handling and organizational skills preferred.


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