Requisition ID
    Boomtown Casino Hotel - Bossier City, LA
    Position Type
  • Overview


    The incumbent in this position is responsible for assisting in the operation and maintenance of the riverboat’s machinery and related systems ensuring proper operation according to all applicable USCG/ABSC requirements and regulations.  The individual is also responsible for serving both the external and internal customers by providing a friendly and safe atmosphere on the riverboat.




    (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)


    1. Provide extraordinary guest service, positively effects interactions with internal/external guests, resiliency to deal with difficult guests in all encounters and the ability to work harmoniously with fellow team members.
    2. Adhere to all regulations established by the Louisiana State Police – Gaming Division, United States Coast Guard, ABS Consulting, OSHA and other applicable agencies pertaining to riverboat gaming and riverboat operations while adhering to the policies and procedures set forth by Boomtown Casino & Hotel.
    3. Conduct inspection, testing and repair to all equipment & systems onboard the riverboat ensuring all systems are operational and kept in a state of readiness.
    4. Complete projects, tasks and duties with minimal impact to guest service.
    5. Coordinates tasks requiring Porter support with the Assistant Casino Manager.
    6. Fulfill responsibilities as On Scene Leader per the riverboat’s Station Bill when onboard.
    7. Provide training (a) on riverboat systems to Security Officers and (b) assist in conducting emergency response training for persons assigned Station Bill duties.
    8. Informs Engineer-Of-The-Watch of any unsafe issue related to the riverboat.
    9. Execute all tasks as assigned by the Engineer-Of-The-Watch.




    • Ability to speak effectively with customers and/or Team Members.
    • Ability to create or carry out instructions furnished in written, oral, or diagram form.
    • Must be flexible to work varying shifts and time schedules as needed.
    • This position operates in a working environment that is subject to varying levels of noise, cold, heat, humidity, vibration, crowds, and smoke.



    • Must pass a chemical dependency test as required and work in a drug free environment.
    • Must obtain and maintain the appropriate work authorization required to perform job responsibilities.
    • Successfully complete the Riverboat Technician qualification program, have at least 30 days service time aboard the riverboat and the following experience requirements.
      • One year experience in maintenance and repair of HVAC, plumbing, electrical, and/or mechanical systems.
    • High school diploma or equivalent required.
    • Must be detail oriented.

    Property Details

    Boomtown Bossier City, located approximately three hours east of the Dallas/Fort Worth metropolitan area, opened in 1996. The property features a 30,000-square-foot casino with more than 1,000 slot machines and 28 table games including high limit slots and tables. Offering approximately 1,800 parking spaces, the resort also features a 187-guestroom hotel with pool, three signature restaurant options and approximately 1,500-square-feet of meeting and conference space.


    Boomtown Casino & Hotel Bossier City

    300 Riverside Drive

    Bossier City, Louisiana 71111

    Be the Best You

    Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

    At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed