KITCHEN STEWARD SUPERVISOR

Requisition ID
2017-29587
Property
Belterra Park Gaming - Cincinnati, OH
Category
Food & Beverage
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

 

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Overview

Provide general and indirect supervision to all stewarding staff while overseeing all departmental organization, cleaning schedules, sanitation standards. Responsible for ensuring efficient and profitable operation of all stewarding outlets, continuous improvement of sanitation quality and equipment standards, overseeing and training stewards; verify daily assignments are completed with daily kitchen walk throughs.  Ensure sanitation standards and cleanliness in all kitchen areas.  Clean and sanitize all areas of the kitchen and operate the dish washing machine in a safe, accident-free manner. Coach and Counsel, track attendance, verify payroll, and schedule according to business levels; ensures the organization, sanitation and cost of the operation is consistent with the overall food and beverage goals and objectives.

Responsibilities

(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

 

Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.

 

Maintain organization and ensure proper rack stacking, silver presoaking and operation of dish machine.

 

Ensure proper set-up, breakdown and maintenance of all special events.

 

Washes pots, pans and traps; maintains neat appearance of working areas and cleaning equipment storage areas. Washes, rinses, and sanitizes all dishware and utensils

 

Perform special cleaning projects as assigned.

 

Train new stewards as required

 

Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling vents, according to schedule or as specified by chef.

 

Responsible for swept and mopped floors.  Keep floors clean and dry, pick up wet spills immediately

 

Provide information and explain My Choice benefits, property amenities and marketing programs to our guests.

 

Can operate dish machines to company and manufacturer specifications.

 

Uses proper measurements of detergent and sanitizer in the dish machine.

 

Restocks all dishes, glassware, utensils, pots, and pans. Removes all garbage. Breaks down, cleans, and sanitizes the dish machine at the end of a shift. 

 

Able to make quick decisions when dealing with departmental and employee needs.

 

Keeps dish and other storage areas clean and organized.

 

Staff, schedule, evaluate, train, develop and monitor team members; recommend wage increases, promotions, demotions, discipline and other employment actions for team members.

 

Perform related duties and responsibilities as required.

Qualifications

(Related education and experience may be interchangeable on a year for year basis)

Completion of high school education or equivalent. Five (5) years of experience in stewarding, kitchen maintenance, kitchen operations or similar. Knowledge of food and beverage service operation is preferred. 

 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be twenty-one (21) years of age

Ability to use all tools associated with the position including but not limited to knives, slicers, and choppers.

Ability to review and comprehend recipes and other necessary documentation.

 

PREFERRED KNOWLEDGE, SKILL AND ABILITY:

 

Knowledge of:

Operations, services and activities of comprehensive regional operations program; general business practices, strategic planning and organizational development; broad knowledge of the gaming/casino industry and related operational activities, including products and services offered in various environments; understanding of the assigned geographic markets; principles of supervision, training, and performance evaluation; principles and procedures of proper record keeping; principles of writing and basic report preparation; principles and procedures of proper record keeping; principles of writing and basic report preparation; quantitative and qualitative analysis; methods

and techniques of budget preparation and administration; office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and Power Point; pertinent federal, state, and local laws, codes, and regulations.

 

Ability to:

Research, analyze, comprehend and act upon information; be aware of the business environment in order to effectively manage areas of responsibility; delegate responsibility and motivate and mange a diverse group of executives to achieve common goals and objectives; develops and administers goals, objectives and procedures; select, supervise, train, and evaluate team members; prepare clear and concise administrative reports; interpret,

comprehend and explain financial data, reports, policies and procedures; prepare and manage various sizes of project budgets; achieve results on several large projects; operate various types of office equipment; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work; prepare clear and concise administrative reports; interpret and explain policies and procedures; interpret and apply federal, state and local policies, laws and regulations.

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