SURVEILLANCE OFFICER

Requisition ID
2017-29549
Ameristar Casino Hotel - East Chicago, IN
Category
Security/Surveillance
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - East Chicago

Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2013. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.

 

Ameristar East Chicago

777 Ameristar Blvd.

East Chicago, IN 46312

Overview

To protect the assets of ACEC by providing Surveillance through the CCTV system, this includes but is not limited to: the activities of Guests and Team Members in all land money handling positions, as well as all areas of the pavilion, back of house Team Member areas, boarding areas, bus lobby, hotel lobby, hallways, restaurant outlets and outside property (parking garage, Team Member parking lot, bus depot, hotel parking lot and loading docks).  Through on-the-job training, you will acquire the knowledge and the ability to operate all surveillance cameras, monitors and other equipment.

 

There will be times where the Surveillance Officer will be needed to work in the Gaming Surveillance room on the vessel.  Through training classes and department procedures, the Surveillance Officer will become familiar with the operation of all casino departments which include but may not be limited to: Table Games, Cage, Slots, Soft Count, Security and additional Food and Beverage procedures that are different than that of the Land outlets.  At the completion of the training period, the Surveillance Officer must be able to perform all the duties of a Surveillance Observer.

Responsibilities

  • Maintains surveillance watch in designated area and activities.
  • Records any irregular activity as required.
  • Physical and video surveillance of the activities in the areas mentioned in the position summary.
  • Report verbally and in writing any violations of IGC Submissions, Indiana State Gaming, company policy and procedures and any safety considerations to the appropriate supervisor or manager. 
  • Conduct routine and random observations in all areas of the pavilion area, focusing on money handling positions. 
  • Reports and offer solution to any area of vulnerability to loss from internal or external sources. 
  • Maintains thorough knowledge of IGC Submissions, Indiana State Gaming Regulations, company policy and other department procedures.  
  • Maintains compliance with Surveillance Department procedures and company policy. 
  • Work on special projects and investigations as assigned by Surveillance Shift Manager.
  • Maintain strict confidence regarding company matters.
  • Adhere to established policies and procedures regarding customer service standards.
  • Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.

Qualifications

  • Must pass a basic surveillance aptitude test gauging math skills.
  • Strong problem solving skills and an investigative attitude.
  • Excellent verbal and written communication skills and strong time management skills.
  • Good interpersonal skills.
  • Thorough knowledge of Microsoft Office.
  • Must possess the ability to work effectively with independence and as part of a team.
  • Must be able to work flexible hours including evenings, weekends and holidays.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Highly organized and detail-oriented.
  • Must able to work within a smoke-filled environment.
  • Must be able to sit 100% of shift.
  • Vision correctable to 20/20 with normal color acuity.
  • Trustworthy and honest.
  • Independent judgment skills that are in the best interest of ACEC.
  • High school diploma or equivalent.
  • Background in video or electronics desirable.
  • Casino and support service experience required.
  • 3 months of gaming industry experience preferred.

 

 

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