CAGE & MYCHOICE CASHIER

Requisition ID
2017-29539
Belterra Casino Resort - Florence, IN
Category
Accounting/Finance
Position Type
Part-Time
Starting Pay Rate
USD $12.50/Hr.

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

Overview

The Cage & MyChoice Cashier is responsible for providing superior service to both the internal and external customer.  The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.

Responsibilities

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

 

Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.

 

  • Cashes checks, money orders, cashier checks, coins or chips and TITO’s for customers and employees.
  • Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
  • Issues myChoice cards and maintains member database; updating guest records, effectively explaining guest mail, re-issuing lost coupons, and cashing direct mail offers.
  • Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
  • Able to inform guests of and promote all aspects of the myChoice program
  • Exchanges foreign currency, cash coin, exchanges coin, tokens or gaming chips for customers.
  • Performs numerous telephone functions to and from central credit, other casinos, and departments within Belterra Casino Resort & Spa.
  • Maintains accountability over a cashier drawer.
  • Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
  • Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
  • Monitors TRU Currency/Coin/BV Levels thru the TRU backoffice system in order to ensure machines are replenished in a timely service as levels decrease.
  • Processes large amounts of currency for daily impressments of the Cage, TRUs, and ATMs.
  •  Ensures timely and accurate preparation of all daily worksheets, checklists and reports associated with Cage, TRUs, and ATMs.
  •  Coordinates daily and month-end TRU close processes including completing daily drops and reconciliation of the TRU inventory.
  •  Transports currency and coin to impress appropriate areas.
  •  Understands the TRUs and ATM software programs in order to correctly enter data into systems.
  •  Works closely with Revenue Audit to ensure accurate reporting of TITO information
  •  Performs minor maintenance and troubleshoots minor problems related to the TRUs, Jetsorts, and ATMs. Changes ribbon and papers on all machines.
  •  Coordinates with equipment vendors to ensure timely maintenance and reduce downtime on TRU’s.
  •  Maintains the control and integrity of the Cage, TRU, and ATM inventory.
  •  Performs all duties in a confidential manner.

Qualifications

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

 

  • This position spends the majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.
  • Ability to communicate effectively with customers, outside contacts, and all levels of employees.
  • Ability to effectively and efficiently move around the cage.
  • Ability to review, comprehend, and write legible reports.
  • Ability to identify and quickly respond to potential problems with equipment.
  • Ability to use computer keyboard, 10-key, calculator, etc.
  • Ability to lift, push, and pull up to 75lbs or more.
  • Machines and equipment used will include 10-key adding machine, AS/400 computer system, currency counter, ticket redemption unit (TRU), ATMs, coin machine, token machine.
  • Ability to indentify, correct, and deal with all manner of customer problems involving ATMs and TRUs.
  • Must be flexible to work varying shifts and time schedules as needed.

 

JOB QUALIFICATIONS

 

  • Ability to balance bank at end of shift.
  • Ability to identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
  • Basic Math Skills.
  • Strong organizational skills required.
  • Effective verbal and written communication skills.
  • Ability to compose clear, accurate, and concise reports.
  • Ability to obtain the appropriate work authorization per gaming regulations.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

 

 This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as on-the-job training.

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