EXECUTIVE CASINO HOST (Bi-lingual requirement)

Requisition ID
2017-29425
River City Casino & Hotel - St. Louis, MO
Category
Gaming
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Nestled along the banks of the mighty Mississippi River, River City Casino & Hotel is a stunning 7-story hotel offering 193 elegant and comfortable guest rooms, six spacious 2-bay suites and a luxurious Presidential suite---all just steps away from the casino’s award-winning restaurants, Event Center featuring top-name entertainment and an expansive casino with non-stop gaming action.

 

River City Casino

777 River City Casino Boulevard

St. Louis, MO 63125

Overview

Under general supervision, enhance the growth of gaming revenues through the development of our guest database. Develop new and existing players, to increase frequency of trips and increase theoretical/earning potential value while providing exceptional guest services. Ensure guests enjoy a memorable experience, take care of the guests’ needs and act on the guests’ behalf to secure information and/or reservations for visits to our property and for special events and promotions.  Actively prospect new business and aggressively seek higher level player sign ups.  

Responsibilities

  • Directly host high-end Asian marketing guests and maintain player development accounts to ensure regular contact with guests to build guest loyalty.
  • Circulate the gaming areas meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create guest loyalty by establishing and developing relationships with guests.
  • Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club to develop guest loyalty.
  • Award guest complimentaries based on gaming action and program guidelines.
  • Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
  • Assist in the organization of special functions (concerts, Baccarat tournaments, drawings, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on guest satisfaction.
  • Contact guests by calling, writing or making personal visits to increase trip frequency.
  • Attend off property functions as a representative of the company to entertain or assist guests as required.
  • May act as a mentor to VIP Hospitality Hosts and provide guidance on player development practices.
  • Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules.
  • Perform other duties as requested by leadership.  

Qualifications

  • Fluent in English and Vietnamese - required
  • Ability to obtain and maintain valid gaming license
  • Strong analytical, judgment and decision-making skills
  • Excellent written and oral communication skills
  • Experience with word processing and spreadsheet computer applications

These skills and abilities are typically acquired through completion of a high school diploma or equivalent in addition to three years progressive casino, marketing or sales related experience, with one year experience directly related to player development or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

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