The incumbent is responsible for providing superior service to both internal and external guests. This position is responsible for maintaining an efficient and effective hotel operations work group via direction from the Assistant Front Desk Managers at Belterra Casino Resort. This position is responsible for providing training, assistance, and on-the-job work direction to the Front Desk Clerks, Guest Room Attendants, Laundry Room Attendants and Engineers at Ogle Haus to ensure accurate and courteous room registration/check-outs with exceptional room cleanliness and property maintenance. Provides general leadership and work direction of department team members, including but not limited to:
Lead Persons do not perform managerial tasks such as performance reviews, hiring or terminations; although they may provide input to management regarding such matters.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to 1 year related experience.