Requisition ID
Ameristar Casino Hotel - Council Bluffs, IA
Position Type

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501


Guest Service Requirement:

Our philosophy at Ameristar Casino is to proudly deliver a quality guest experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.


Safety Requirement:

Safety is a core value at Ameristar Casinos. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow team members and our guests and demonstrate that commitment through daily actions.


Position Summary:

To serve beverages to Guests in a timely, efficient, and courteous manner, following prescribed Ameristar Signature Sequence of Service standards.


Duties and Responsibilities:

  • Adheres to all Guest service essentials for the position
  • Serve Guests and anticipate their needs utilizing Ameristar standards and Signature Sequence of Service
  • Respond to Guest requests or place Guest in contact with appropriate person for assistance
  • Provide Guests with restaurant and property information
  • Ensure all work-stations and casino floor area are clean, including but not limited to well-stations, self-service beverage stations, ashtrays, and between slot machines
  • Uphold quality standards of all food and beverage
  • Abide by Health Department, Steritech, and all safety standards
  • Ensure all established cost controls are followed
  • Demonstrate a complete knowledge of offerings; drinks, items, pricing, ingredients, preparation methods, and service techniques
  • Responsible for all routine side-work; opening, during-service, closing functions and checklists, etc
  • Responsible for non-routine side-work as assigned by manager; deep cleaning, preventive maintenance, Steritech preparation, etc
  • Interact with fellow Team Members in a cooperative manner
  • Communicate clearly using appropriate language and conduct when engaging Guests and Team Members
  • Attend all required training classes and meetings
  • Adhere to all state gaming regulations and liquor laws
  • Have a complete knowledge of Materials Safety Data Sheets location, cleaning products, equipment, PPE (personal protection equipment), and supplies
  • Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation
  • Must have excellent Guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
  • Able to communicate effectively to Guests, Team Members and leaders
  • Able to work flexible hours: nights, weekends, and holidays
  • Must successfully complete a TiPS training class within 45 days



Required Knowledge and Skills:

  • Strong organizational skills and excellent attention to detail
  • Able to perform basic math skills during the task of self-banking


Required Natural Behaviors:

  • Ability to effectively work independently and as part of a team
  • Must be able to work at a fast pace with a sense of urgency
  • Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies
  • Ability to accept direction and coaching from supervisory team, and adjust behaviors accordingly


Required Education and Work Experience:

  • One (1) year experience as a cocktail server in a fast paced environment


Licensing Required:

Team Members will be required to obtain and maintain a class O Iowa Racing and Gaming Commission License. This license is paid for by the team member and renewed on an bi-annual basis.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed