LEARNING & DEVELOPMENT SPECIALIST

Requisition ID
2017-29179
Ameristar Casino Hotel - Council Bluffs, IA
Category
Human Resources
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.

 

Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Overview

Position Summary

Pinnacle Entertainment is seeking a highly skilled and passionate professional to join us in our mission to become the Best Casino Entertainment Company in the World through the delivery of high impact, business aligned Learning & Development Solutions. Reporting directly to Ashley Congdon, Learning & Development Business Partner, the Learning & Development (L&D) Specialist will facilitate programs aimed at the development of front-line Team Members and Supervisors, as well as provide coaching and feedback to enhance individual performance and maximize service excellence. The L&D Specialist will also act as the property’s primary learning management system administrator and participate in the development and maintenance of program materials as needed.

Responsibilities

 Primary Responsibilities

  • Plan and facilitate PNK L&D Programs, including but not limited to Team Member Orientation, service-related skills development programs, PNK’s Onboarding (peer) Coach Workshops and Supervisor-level Leadership Development Programs.
  • Support the development of department trainers and Onboarding Coaches relative to L&D best practices as needed.
  • Act as the primary property LMS administrator, handling session planning, scheduling, record keeping, tracking and reporting.
  • Monitor and elevate concerns regarding the completion of required learning assignments.
  • Ensure the availability of program materials and other resources needed for effective program delivery.
  • Support the maintenance of learning program materials.
  • Participate in program development and other L&D projects as needed.

 

The skills required to effectively execute these job responsibilities are outlined in Pinnacle’s Success Profile for L&D Specialists.  

Qualifications

Job Qualifications

  • Hands-on professional with exceptional written and verbal communication skills.
  • Proven ability to effectively facilitate Learning & Development Programs.
  • Well-versed in Learning & Development best practices.
  • Experience with providing effective, engaging coaching and feedback for a diverse workforce; experience supervising others preferred.
  • Superior computer skills, including proficiency in Microsoft Office.
  • Strong organizational and time management skills with a sense of urgency in exceeding goals.
  • Experience in hospitality, retail, entertainment or other consumer-driven service business is highly preferred.
  • L&D certifications and/or affiliations a plus.
  • The capabilities necessary to perform the job are typically acquired through a Bachelor’s Degree and at least 1-2 years of experience in the Learning & Development field or an equivalent combination of training, education and professional experience.  

 

Key Competencies

  • Build Trust – Gain the respect, confidence and trust of others by following through on commitments and actively demonstrating the highest standards of honesty, integrity and authenticity.
  • Develop Talent – Proactively help others to do their best work through teaching, coaching and mentoring. Provide effective feedback to enable continuous performance improvement and the achievement of business objectives.
  • Drive Engagement – Create an environment that inspires everyone to go above and beyond, strive for excellence and take ownership. Champion personal accountability, recognize accomplishments and reward exemplary work.
  • Inspire Others – Convey the significance of others and instill a strong sense of purpose in team members to inspire truly magical, memorable moments for our guests and motivate extraordinary results for our company.
  • Be Kind – Show care and compassion for guests, team members and the community. Demonstrate empathy, active listening skills and a desire to understand what matters to others.
  • Communicate with Influence – Practice open, honest and clear communication with all team members. Tailor communication style, approach and content based on the situation and audience needs or concerns.
  • Know the Business – Take an active role in understanding how the business operates and continuously pursue new knowledge to make informed business decisions and maintain functional expertise.

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