STARTER GOLF

Requisition ID
2017-29140
L'Auberge Casino Resort - Lake Charles, LA
Category
Retail
Position Type
Part-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles

 

L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

 

L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601

Overview

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When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day. What could be better than providing entertainment and excitement as a career? We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

 

As a Starter Golf you are responsible for providing superior service to both the internal and external customer. The Starter will report to the Golf Supervisor and will be responsible for reserving tee times and ensuring that players are started in a timely manner.

Responsibilities

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.

 

  1. Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
  2. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  3. Responsible for taking and recording requests and cancellations for start times to play golf in accordance with proper procedures.
  4. Responsible for reserving golf carts as requested.
  5. Provides players with description of the course and other available facilities at sign-in.
  6. Directs players to golf cart and first green and ensures that golf players tee off at the designated start times to ensure that the flow of golf traffic proceeds smoothly throughout the day. 
  7. Maintains and updates player records in to establish a list of players for Special Event   invitations.
  8. Maintains and reports golf scores as requested for handicapping purposes.
  9. Provides superior customer service to players; handles player special requests ; answers questions/and answers questions.  
  • Employee may be required to work varying schedules to reflect the business needs of the property.
  • Must have knowledge of the game of golf.                                
  • Must have excellent customer relations skills and be committed to providing a high level of customer service to each and every guest.
  • May be exposed to cold weather.  Proper clothing protection is provided.
  • Golf carts
  • Computer and keyboard

Qualifications

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to carry out instructions furnished in written, oral, or diagram form.
  • Ability to write routine reports and keep accurate and neat records.

All offers of employment are contingent until clear, timely results from the following have been approved:

  • Drug Test
  • Criminal Background Investigation
  • Employment Verification
  • Education Verification
  • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

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