Boomtown New Orleans, located on the West Bank of the Mississippi in New Orleans and approximately 15 minutes from the French Quarter, opened in 1994 and features a 30,000-square-foot casino with more than 1,200 slot machines and 31 table games. In 2015, Boomtown opened a new five-story hotel with 150 guest rooms, spacious meeting space and state-of-the-art fitness center just steps away from the casino action. Boomtown New Orleans also features four casual and fine dining venues, a nightclub entertainment venue and more than 14,000 square feet of meeting and conference space.
Boomtown Casino & Hotel New Orleans
4132 Peters Road
Harvey, LA 70058
The Cage Shift Supervisor is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages and miscellaneous count room on assigned shift, while providing excellent customer service. Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
Provides superior customer service by utilizing Magicaland Memorable Moments. Demonstrates ability to positively affect interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business
conditions and the ability to work harmoniously with coworkers.
Motivates, evaluates and supervises staffs in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.
Staff, hire, schedule, evaluate, train, develop and monitor subordinate personnel. Write, recommend, and implement performance reviews, salary increases, promotions, demotions, disciplinary action, terminations, and other employment actions for subordinate personnel.
Provides continuity between shifts through constant review of cage procedures as well as communication with other supervisors and operating departments on property.
Monitors and coordinates activities of cage personnel to ensure achievement of financial, policy, and regulatory objectives.
Solves customer problems and complaints, ensuring courteous, friendly service.
Assists Managers in the review of relevant gaming regulations to ensure that the cage is in compliance with all gaming regulations, as well as company policies and procedures.
This position spends majority of shift on the casino floor, and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
Ability to use computer keyboard, telephone, coin machine, 10-key, computers, token machine, check encoder, microfiche, and microfilmer.
Ability to communicate effectively with customers and all levels of employees.
Ability to observe and direct actions of subordinates.
Ability to effectively and efficiently move around cage, as well as from one cage to another.
Knowledge of all levels of the Cage operations – (Cashier, Main Banker).
Ability to perform basic mathematical functions.
Basic knowledge of gaming control regulations.
This knowledge and these abilities are typically acquired through three years’ experience in cashiering or banking operations and/or through a Bachelor’s Degree in Business Administration or a related field and one-year closely related experience.