BANQUET SERVER

Requisition ID
2017-29045
L'Auberge Casino Hotel - Baton Rouge, LA
Category
Banquets/Catering
Position Type
Part-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Baton Rouge

 

L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located on 575 acres of land in Baton Rouge, La.in East Baton Rouge Parish. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. L’Auberge includes an expansive single-level, 74,000 square foot casino, a 12-story hotel with 205 guest rooms, unique rooftop pool and state-of the-art fitness center overlooking the Mississippi River, four dining outlets, and a unique casino nightclub with breathtaking views of the river.

 

L'Auberge Casino & Hotel

777 L'Auberge Avenue

Baton Rouge, Louisiana  70820

Overview

The Banquet Server is responsible for providing superior service to both the internal and external guest. The Banquet Server is also responsible for set up and break down of tables, buffet line, stations, beverage preparation, food service, and cleaning of tables for convention functions.

Responsibilities

Deliver internal and external guest service the Pinnacle Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.

 

Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, Server functions, and for being able to answer general questions regarding the property.

 

Provide superior guest service by positively affecting interactions with guests and team members.

 

Set tables and prepare beverages and proper condiments (butter, sour cream, dressing, etc.).

 

Keep banquet areas clean and organized.

 

Work in cooperation with other service personnel to provide a high quality of service.

 

Anticipate and provide for guests’ needs throughout entire function; ensure guest satisfaction; respond quickly and efficiently to guest complaints.

 

Responsible for set up and break down of functions and making sure the next function is set up for success.

 

Coordinate with banquet staff and other restaurant personnel to provide excellent guest service.

 

Check all supplies, ensuring adequate stock levels, restocking all necessary items.

 

Assist with overall functions and ensure dining and serving areas are set up and maintained according to standard.

 

Observe and enforce Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.

 

Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.

 

Consistent attendance at company/restaurant training programs as they are scheduled.

 

Carry out duties with attention to detail, sanitation and safety.

 

Complete opening, closing and other side duties as assigned by the supervisors.

 

Pass all tests given including the training in order to retain the knowledge needed to be an effective server.

 

Maintain a well-groomed, neat and clean appearance.

 

Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.

 

Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.

 

Perform all duties as assigned by management.

Qualifications

This position is physical in nature and requires the ability to balance and carry equipment weighing up to 50 pounds as well as maneuver in order to clean banquet areas, organize stock and restock storage rooms.

 

This position also works in an environment that is subject to varying levels of crowds, noise and smoke; the severity of which depends upon customer volume.

 

JOB QUALIFICATIONS

  • Must obtain and maintain a current State Responsible Vendor Permit
  • Must obtain and maintain a current Parish Alcohol Beverage Control License
  • Experience carrying large trays with ten covers.
  • Knowledge of wine service.
  • Knowledge of table service procedures and table etiquette.
  • Excellent customer service skills.
  • Ability to use all equipment associated with the position, including chafing dishes, plate warmers, coffee urns and hot boxes.
  • Ability to inspect and maintain areas for which responsible.
  • Ability to effectively and efficiently move around banquet areas.
  • Ability to communicate effectively in English with customers and all levels of employees.
  • Ability to review and comprehend necessary documentation.
  • Ability to multitask effectively.

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