LEARNING AND DEVELOPMENT SPECIALIST

Requisition ID
2017-29036
Belterra Park Gaming - Cincinnati, OH
Category
Human Resources
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with nearly 16,000 team members. Pinnacle Entertainment, Inc. owns and operates 16 gaming entertainment properties, located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, Ohio and Pennsylvania. Pinnacle holds a majority interest in the racing license owner, as well as a management contract, for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

 

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Overview

Pinnacle Entertainment is seeking a highly skilled and passionate professional to join us in our mission to become the Best Casino Entertainment Company in the World through the delivery of high impact, business aligned Learning & Development Solutions. Reporting directly to Belterra Park’s Learning & Development Business Partner, the Learning & Development (L&D) Specialist will facilitate programs aimed at the development of front-line Team Members and Supervisors, as well as provide coaching and feedback to enhance individual performance and maximize service excellence. The L&D Specialist will also act as the property’s primary learning management system administrator and participate in the development and maintenance of program materials as needed.  

Responsibilities

Plan and facilitate PNK L&D Programs, including but not limited to Team Member Orientation, service-related skills development programs, PNK’s Onboarding (peer) Coach Workshops and Supervisor-level Leadership Development Programs.

 

Support the development of department trainers and Onboarding Coaches relative to L&D best practices as needed.

 

Act as the primary property LMS administrator, handling session planning, scheduling, record keeping, tracking and reporting.

 

Monitor and elevate concerns regarding the completion of required learning assignments.

 

Ensure the availability of program materials and other resources needed for effective program delivery.

 

Support the maintenance of learning program materials.

 

Participate in program development and other L&D projects as needed.

Qualifications

  • Hands-on professional with exceptional written and verbal communication skills.
  • Proven ability to effectively facilitate Learning & Development Programs.
  • Well-versed in Learning & Development best practices.
  • Experience with providing effective, engaging coaching and feedback for a diverse workforce; experience supervising others preferred.
  • Superior computer skills, including proficiency in Microsoft Office.
  • Strong organizational and time management skills with a sense of urgency in exceeding goals.
  • Experience in hospitality, retail, entertainment or other consumer-driven service business is highly preferred.
  • L&D certifications and/or affiliations a plus.
  • The capabilities necessary to perform the job are typically acquired through a Bachelor’s Degree and at least 1-2 years of experience in the Learning & Development field or an equivalent combination of training, education and professional experience.

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