RESTAURANT SUPERVISOR- MODERN PANTRY

Requisition ID
2017-29028
L'Auberge Casino Resort - Lake Charles, LA
Category
Food & Beverage
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles

 

L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

 

L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601

Overview

The Restaurant Supervisor- Modern Pantry is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The Restaurant Supervisor is also responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift

Responsibilities

  1. Creates an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino of choice; responsible for actively building and retaining customer relations service.

 

  1. Opens and closes shift or work area at scheduled times, ensuring restaurant is fully prepared for operation, as well as ensuring cleanliness and security of company assets.

 

  1. Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that employees are performing duties according to established service standards.

 

  1. Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.

 

  1. Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.

 

  1. Resolves guest concerns or complaints in order to maintain positive customer relations.

 

  1. Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.

Qualifications

Understanding of full-service restaurant operation.

Excellent customer relation skills.

Knowledge of wines and alcoholic beverages.

Demonstrated knowledge of quick counter service and specialized quickservice preparations.

Ability to maintain bar operations.

 

This knowledge and these skills are typically acquired through a high school degree, as well as four years’ fine dining experience, with a minimum of two years’ supervisory experience; or through a Bachelor's degree in Restaurant Management or related field and two years’ fine dining experience

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