REGIONAL FOOD AND BEVERAGE TRAINER

Requisition ID
2017-29010
Ameristar Casino Resort Spa - St. Charles, MO
Category
Human Resources
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 16,000 team members working at 17 casinos, racetracks and facilities across the United States. At PNK, we are committed to supporting team members in living their best lives by providing compelling and challenging work with opportunities to grow and learn, a competitive benefits package, and leaders who are supportive, caring and inspiring. We are focused on what’s best for team members, guests and shareholders and make decisions that are ingrained in our company values of Integrity, Excellence, Care, Innovation and Ownership. If you are passionate about making a difference, join us in our mission to become the Best Casino Entertainment Company in the World by maximizing the impact of Learning & Development on organizational performance!

Property Details

Photo - St. Charles

 

Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

 

Ameristar St. Charles

One Ameristar Blvd.

St. Charles, MO 63301

Overview

Pinnacle Entertainment is seeking a highly skilled and passionate candidate to join us in our mission to become the Best Casino Entertainment Company in the World by maximizing the impact of Learning & Development within our Food & Beverage Division. Reporting to the Pinnacle Service Center Manager of Food & Beverage (F&B) Learning and Performance, the F&B Trainer will support the deployment and delivery of F&B Learning & Development Programs, maintain outlet-specific training materials, and oversee program tracking and quality, ensuring the highest levels of engagement and quality. The F&B Trainer will also provide hands-on oversight of the property’s Onboarding Coach Program, providing regular developmental feedback to peer coaches and communicating observations to leadership. NOTE: This position is based at Ameristar St. Charles in St. Louis, MO; some travel required. 

Responsibilities

  • Maintain outlet-specific training programs and reference materials.
  • Plan and assist in facilitating F&B Leadership Fundamental Program and other F&B-specific development programs.
  • Partner with L&D BPs to ensure alignment with other programs.
  • Oversee all hourly training and guide F&B Onboarding Coach efforts, ensuring delivery effectiveness and developmental support.
  • Monitor all aspects of Onboarding for new team members to ensure a high quality, engaging experience; provides continuous improvement feedback and recommendations.
  • Ensure the consistency of F&B Learning Programs from restaurant to restaurant.
  • Assist property leadership with F&B training needs in alignment with the overall PNK L&D Strategy.
  • Partner with Restaurant GMs to conduct quarterly operational reviews and identify improvement opportunities.
  • Lead training efforts for new store openings by updating materials and learning aides with restaurant-specific information and deliver sessions in partnership with F&B Leadership.
  • Ensure the availability of program materials and other resources needed for effective program delivery
  • Monitor property Culinary Apprenticeship program tracking.
  • Partner with F&B Learning and Performance Specialist and Restaurant GMs to facilitate POS Learning as needed.
  • Lead restaurant specific classes based on current need (i.e. wine training course)
  • Provide targeted consultative support to restaurant General Managers to enhance existing L&D Programs, facilitate talent development and foster a culture of continuous, high impact learning.

Qualifications

  • Proven working experience in the food and beverage industry with exceptional guest service skills.
  • Well-versed in Learning & Development best practices, research and trends with an ability to effectively design, develop and facilitate Learning & Development Programs.
  • Exemplary facilitation and leadership coaching capabilities; proven motivational skills.
  • Strong business acumen and problem solving skills.
  • Strong communication, collaboration, influence skills, with an ability to provide performance consulting support across multiple food and beverage organizations.
  • Superior computer skills, including proficiency in Microsoft Office.
  • Highly organized with tremendous attention to detail.
  • Solid time management skills with a strong sense of urgency and an ability to multi-task.
  • Possession of and ability to maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions.
  • The capabilities necessary to perform the job are typically acquired through a Bachelor’s Degree and at least 5 years of experience in the Restaurant industry along with 3 years of management experience or an equivalent combination of training, education and professional experience.
  • Must successfully pass background check and drug screening.
  • Must be 21 years of age.

KEY COMPETENCIES

  • Build Trust – Gain the respect, confidence and trust of others by following through on commitments and actively demonstrating the highest standards of honesty, integrity and authenticity.
  • Develop Talent – Proactively help others to do their best work through teaching, coaching and mentoring. Provide effective feedback to enable continuous performance improvement and the achievement of business objectives.
  • Drive Engagement – Create an environment that inspires everyone to go above and beyond, strive for excellence and take ownership. Champion personal accountability, recognize accomplishments and reward exemplary work.
  • Inspire Others – Convey the significance of others and instill a strong sense of purpose in team members to inspire truly magical, memorable moments for our guests and motivate extraordinary results for our company.
  • Be Kind – Show care and compassion for guests, team members and the community. Demonstrate empathy, active listening skills and a desire to understand what matters to others.
  • Communicate with Influence – Practice open, honest and clear communication with all team members. Tailor communication style, approach and content based on the situation and audience needs or concerns.
  • Know the Business – Take an active role in understanding how the business operates and continuously pursue new knowledge to make informed business decisions and maintain functional expertise.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed