SURVEILLANCE AGENT

Requisition ID
2017-28991
Belterra Park Gaming - Cincinnati, OH
Category
Security/Surveillance
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

 

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Overview

The incumbent is responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, cashiers and count rooms; in addition provides security for VLT equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment

Responsibilities

GENERAL ACCOUNTABILITIES

 

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

 

Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.

 

Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

 

Observes and reports any and all gaming violations and/or thefts of property.

 

Operates monitor room equipment, including basic computer functions; monitors VLT equipment of SIS System to provide security for company assets and funds.

 

Maintains video surveillance of the entire gaming facility, food and beverage outlets, parking lot, parking garages, outbuildings and shops.

 

Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.

 

Participates in court actions relating to gaming violations.

 

Learns all games in use at River Downs and all procedures and cheating indicators of such games.

 

Maintains paper video logs and maintains logs per department and company procedures. Writes proper report as needed.

 

Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.

 

 

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

 

This position is required to spend majority of shifts in a small enclosed work area.

 

Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision.

 

Must be able to use the equipment associated with the position, including, but not limited to, radio equipment, computer monitors, keyboard and MV99 Robot multiplexers and video recorders.

 

Must be able to accurately monitor VLT equipment of SIS system.

 

Must be able to inspect and maintain areas for which responsible and distinguish between different denominations of currency.

 

Ability to effectively and efficiently move around all work areas.

 

Ability to work in secluded areas.

 

Ability to operate all surveillance equipment.

 

Ability to perform basic mathematical and computer functions.

 

Ability to communicate effectively with all levels of employees

 

Radio equipment, computer monitors and keyboard, Burle Video Systems, Vindicator Alarm System, Players Card

Monitoring System, video thermal printer, video recordings, and personal computer.

 

Must be able to work varying shifts and time schedules as needed.

Qualifications

JOB QUALIFICATIONS

 

  • Effective mathematics and communication skills.
  • Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
  • Must be twenty-one (21) years of age or older.

 

These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience.

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