LEAD FRONT DESK CLERK

Requisition ID
2017-28967
L'Auberge Casino Resort - Lake Charles, LA
Category
Hotel
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles

 

L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

 

L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601

Overview

LDL_CRLC_Logo_BLK1

 

 

When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day. What could be better than providing entertainment and excitement as a career? We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

 

Provide guests with not only valuable welcoming and retail services, but also their first impression of us. Possess the skills and attitude to make certain of a lasting impression.

 

As a Lead Front Desk Clerk you are responsible for providing superior service to both the internal and external customer. This position is responsible for maintaining an efficient and effective Hotel Front Office work group.  Via direction from the Front Desk Supervisor, this position is responsible for providing training, assistance, and on-the-job work direction to the Front Desk Agents to ensure accurate and exceptional courteous room registration and check-outs. This position also acts a guest liaison for all L'Auberge guests who have special inquire on all services provided by the facility and acts as concierge and provides an Information Desk. 

Responsibilities

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

  1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with co-workers.
  2. Possesses complete knowledge of Hotel Front Desk procedures and policies and assures their implementation.
  3. Counsels, guides and instructs the Front Desk Agents in the daily performance of their duties and provides exceptional leadership.
  4. Distributes shift work among Front Desk Agents and assures the timely completion of work.
  5. Handles guest complaints and rooming problems. Performs in a proactive manner and resolves all issues in a timely manner. Acts as the deputy ensuring and monitoring that all Front Desk Agents communications are positive and provides return guest.
  6. Oversees the handling of guest accounts including declined credit cards and non-zero balances.  Acts as a billing agent for all charges posted through those accounts. Assures the handling of guest related services such as faxes and posting of charges to rooms.
  7. Maintains knowledge of services offered by L'Auberge and daily special events and in-house groups that affect operations at the Front Desk. Maintains communication with Housekeeping and VIP Services for special requests and rushed rooms.
  8. Responsible, with Front Desk Supervisor, for handling same day VIP blocks and inventory management, monitoring occupancy status.
  9. Handling complex guest service situations such as room moves and unassigned reservations.  Acts as communication center between guests and various internal departments to ensure guest satisfaction.
  10. Ensures that the Front Desk is turned over to the oncoming shift in an efficient and orderly manner. Verifies accuracy in Front Desk  Agents’ banks and audits.
  11. Performs as a Front Desk Agent when necessary.
  • Ability to use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers, printers and key encoders.
  • Ability to use a computer effectively to access, understand and input customer information.
  • Ability to effectively communicate in English with customers and all levels of employees.
  • Ability to observe and direct actions of subordinates.
  • This position requires the incumbent to stand for the majority of an eight hour shift.
  • Ability to effectively and efficiently move around work area.
  • Ability to efficiently retrieve and replace safety deposit boxes as needed.
  • This position is at times subject to crowds, noise and smoke, the severity of which depends upon customer volume.

Qualifications

  • Complete working knowledge of Front Desk  Agent’s duties required. 
  • Good written and verbal communications skills.
  • Ability to speak English required.

 

All offers of employment are contingent until clear, timely results from the following have been approved:

  • Drug Test
  • Criminal Background Investigation
  • Employment Verification
  • Education Verification
  • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed