SLOT TECH SUPVERVISOR

Requisition ID
2017-28904
L'Auberge Casino Resort - Lake Charles, LA
Category
Gaming
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles

 

L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

 

L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601

Overview

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When we say “BE THE BEST YOU” here at L’Auberge Lake Charles, we live it every day.  What could be better than providing entertainment and excitement as a career.   We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

 

Be on the team that make sure our guests’ visits are nothing short of amazing each time. Never allow a dull moment dealing cards, coins, chips and celebrations.  Provide the party and function as “The Life” of it, too...

 

The Slot Tech Supervisor is responsible for providing superior service to both the internal and external customer.  The Slot Tech Supervisor is also responsible for performing all repairs necessary without assistance; possesses advanced and comprehensive knowledge of all facets of slot machine diagnosis and repair; provides training and guidance to lesser experienced technicians, and has previous supervisory experience in the slot field. Supervises staff and resources related to Slot Operations on assigned shift, ensuring compliance with established regulations.

 

Responsibilities

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

 

  1. Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  2. Diagnoses and repairs the total range of all mechanical and electronic slot machine malfunctions.
  3. Effectively diagnoses and repairs electronic circuit boards.
  4. Utilizes shop machines or devices and may invent or create new parts or circuits.
  5. Acts as a specialist in both mechanical and electronic areas and accepts assignments for complex repair work.
  6. Serves as a supervisor to lesser capable technicians and trainees.
  7. Provides input to departmental planning including scheduling.
  8. Motivates staff in order to develop a more qualified work force and monitors floor coverage
  9. Maintains advanced skill levels and immediately develops expertise required by new technologies for slot machines.
  10. Performs general and preventive maintenance, slot machine inspection, machine moving and installation, all in accordance with established procedures.
  • This position spends majority of shift on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
  • This position is at times subjected to hazards such as minor and high voltage electrical shocks.

Qualifications

  • Ability to communicate effectively at all times with all levels of employees.
  • Ability to observe and direct actions of subordinates.
  • Ability to inspect and maintain areas and equipment for which responsible and make all necessary repairs to machines.
  • Must be able to use the equipment associated with the position, including, but not limited to, hand tools, test equipment, grinders, gas and arc welders.
  • This position is physical in nature and requires the ability to bend, carry all repair equipment and crawl so as to be able to make all necessary repairs to machines.
  • This position requires advanced mechanical and electronic diagnostic and repair skills. 

 

The skills and abilities necessary for effective performance within this position are typically acquired through five or more years of directly related work experience as well as one to two years supervisory experience.

 

 

All offers of employment are contingent until clear, timely results from the following have been approved:

  • Drug Test
  • Criminal Background Investigation
  • Employment Verification
  • Education Verification
  • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

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