The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230
Provide direct and general supervision to Steakhouse and Banquet staff in order to ensure effective and efficient operations.
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
Deliver internal and external guest service the Pinnacle Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Staff, schedule, evaluate, train, develop and monitor team members.
Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.
Promote the courteous treatment of customers and team members including resolving complaints, answering questions and providing general service.
Ensure food servers, bus persons and other restaurant team members are meeting or exceeding service standards.
Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
Create and maintain records, reports and other documentation as required to meet company and business expectations.
Observe and monitor staff adherence to health department regulations.
Assist Restaurant Manager in developing and implementing department management plans including budgets, labor schedules and systems of accountability.
Assist Restaurant Manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
Ensure proper communication between front of house and back of house operations while taking ownership of all responsible areas.
Meet daily deadlines of opening, creating, and posting table-talks for specials and produces sample dishes for pre-shifts in a timely manner and reviews nightly special postings, prep level reports, and critical inventory comparisons.
Ensure periodic quality checks for all products and service, i.e., greeting times.
Monitor purchasing, staffing, and inventory in order to control product and labor cost and waste, ensuring adherence to the budget.
Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
Oversee and ensure all stations are properly stocked and set up.
Oversee and ensure all equipment and working conditions are well maintained.
Maintain the viability and integrity of all restaurant operations.
Perform other duties as assigned by management.
These skills and abilities are typically acquired through at least 3 years of experience directly related to the accountabilities specified.