VIP HOTEL SUPERVISOR

Requisition ID
2017-28781
L'Auberge Casino Resort - Lake Charles, LA
Category
Hotel
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles

 

L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

 

L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601

Overview

As a VIP Hotel Supervisor you are responsible for providing five star/diamond service to VIP suite customers and others. The position is also responsible for overseeing the day-to-day operations of the hotel suites, including VIP check-in services, butler service, and VIP reservations.

Responsibilities

  1. Creates an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.
  2. Hires, trains, motivates, evaluates, and directs VIP Services staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.
  3. Monitors and evaluates all daily activities, including suite housekeeping, butler service, VIP check-in and VIP reservations to ensure the successful operation of the VIP Services.
  4. Assists with Establishing VIP standards, guidelines, and objectives, and oversees other administrative processes such as budget and staffing to ensure proper planning and efficient operation of VIP Services.
  5. Handles special requests for VIP hotel guests and others as directed. Provide VIP guests and team members with up-to-date information on Pinnacle Entertainment, INC. and area activities, entertainment and special promotions.
  6. Interface with Casino Marketing, Hotel, Transportation and Food and Beverage in handling of VIP hotel guest
  7. Makes recommendations for VIP operation changes such as establishing amenities and changing of services in order to help guide Pinnacle Entertainment, Inc. towards achievement of objectives

Qualifications

  • Ability to communicate effectively with customers, as well as all levels of employees.
  • Working knowledge of the area.

 

  • The skills and abilities necessary of this position are typically acquired through two or more years’ experience in a customer service field.

 

  • Ability to work with Casino Marketing, Resort Operations and Food and Beverage functions in developing, implementing, and meeting established service levels.

 

  • Proven ability to hire and motivate all levels of employees.

 

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