The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for assisting in the performance of the following types of maintenance work: carpentry, plumbing, painting and mechanical
(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.Fabricates, repairs, and maintains mechanical devices, motors and pumps.
Keeps workshop orderly by cleaning tool boxes, putting away tools and parts, and straightening electrical storage area.
Assists in building interface or accessory equipment as needed.
Responds to customer requests for maintenance assistance in order to provide courteous, timely and expert service.
Repairs and installs structural woodwork and equipment; assists in preparing wall surface for painting and wall covering, in order to ensure proper operation of all equipment according to established schedules and department standards.
Performs upholstery work as required.
Installs and maintains all tile, marble floor materials, carpet, and carpet tiles.
Run milling equipment, lathes and power tools; welds materials.
This position operates in a working environment that is subject to varying levels of cold, heat, and vibration. Proper precautions are taken.
Subject to varying levels of noise, crowds and smoke, the severity of which depends upon customer volume.
Required to work in elevated places inside and outside of the building and in enclosed areas.
At times subjected to hazards such as the dangers associated with the use of basic hand and power tools, testing equipment, and electrical shock.
Occasionally works outside and is subject to all weather conditions. Proper clothing is provided.
Performs related duties and responsibilities as required.