VIP LOUNGE - FOOD ATTENDANT

Requisition ID
2017-28686
L'Auberge Casino Resort - Lake Charles, LA
Category
Food & Beverage
Position Type
Part-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles

 

L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

 

L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601

Overview

The VIP Lounge Attendant is responsible for providing superior service to both the internal and external customer.  The VIP Lounge Attendant is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions.  The VIP Lounge Attendant is responsible for ensuring that guests feel welcome and comfortable in accordance with Pinnacle Entertainment, Inc. customer service standards.

Responsibilities

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

 

  1. Responsible for actively building and retaining customer relations and acts as a mentor to other employees while providing superior customer service. Has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

 

  1. Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.

 

  1. Provides information on all aspects of Pinnacle Entertainment, Inc.’s services and facilities to guests.

 

  1. Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.

 

  1. Responsible for the pickup, countdown and return of cash bank from miscellaneous count.

 

  1. Opens register, prepares and completes all paperwork for assigned outlet in an organized manner.

 

  1. In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.

 

  1. Maintains accurate cash balance and handles money in a secure manner according to established standards

 

  1. Handles forms and equipment necessary to complete settlement of credit cards, coupons and room charges.

 

  1. Answers telephones and handles guest inquiries in person or by telephone.

 

  1. Checks all supplies, ensuring adequate stock levels.

 

  1. Responsible for the security and accuracy of assigned bank and is accountable for any and all coverages and shortages.

 

  1. Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.

Qualifications

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

 

Ability to use a cash register.

Ability to distinguish between different denominations of currency and make correct change.

Ability to read ticket totals, total credit vouchers and log checks.

Ability to restock needed materials and retrieve dropped items.

Ability to lift trays.

Ability to communicate effectively with customers and all levels of employees.

Ability to effectively and efficiently move around all work areas.

This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends on customer volume.

 

 

JOB QUALIFICATIONS

 

Basic mathematical skills.

Excellent customer service skills.

 

These skills and abilities are typically acquired through six months of on-the-job training or through related cashier or host experience.

 

 

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