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SURVEILLANCE AGENT

SURVEILLANCE AGENT

Requisition ID 
2017-28637
Property 
Ameristar Casino Hotel - East Chicago, IN
Category 
Security/Surveillance
Position Type 
Full-Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - East Chicago

Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2013. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.

 

Ameristar East Chicago

777 Ameristar Blvd.

East Chicago, IN 46312

Overview

Responsible for the physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.  

Responsibilities

  • Maintains surveillance watch in designated area and activities.
  • Records any irregular activity as required.
  • Physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. 
  • Report verbally and in writing any violations of IGC Submissions, Indiana State Gaming, company policy and procedures and any safety considerations to the appropriate supervisor or manager. 
  • Reports and offer solution to any area of vulnerability to loss from internal or external sources. 
  • Maintains thorough knowledge of IGC Submissions, Indiana State Gaming Regulations, company policy and other department procedures.  
  • Maintains compliance with Surveillance Department procedures and company policy. 
  • Work on special projects and investigations as assigned by Surveillance Shift supervisor.
  • Maintain strict confidence regarding company matters.
  • Adhere to established policies and procedures regarding customer service standards.
  • Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.

Qualifications

  • Must pass a basic surveillance aptitude test gauging math skills.
  • Good interpersonal skills.
  • Thorough knowledge of casino games and casino operations preferred.
  • Thorough knowledge of casino cheating, scams, card counting and player evaluations preferred.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Highly organized and detail-oriented.
  • Must able to work within a smoke-filled environment
  • Must be able to sit 100% of shift.
  • Vision correctable to 20/20 with normal color acuity.
  • High school diploma or equivalent.
  • Background in video or electronics desirable.
  • Casino and support service experience required.