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HOUSEPERSON - FULL TIME

HOUSEPERSON - FULL TIME

Requisition ID 
2017-28555
Property 
Belterra Casino Resort - Florence, IN
Category 
Hotel
Position Type 
Full-Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

Overview

The Houseperson is responsible for providing superior service to both the internal and external customer.  The position is also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards.

Responsibilities

  • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Performs cleaning in all rooms hallways, vending areas, guest landings, stairwells, service landings, maid closets and upkeep according to established standards.
  • Removes used laundry and trash from room.
  • Assists guests with questions or problems, ensuring guest satisfaction.
  • Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards.
  • Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher.
  • Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed.
  • Ensure the 3-month rotation of the mattresses, drapes and furniture is completed.
  • Assists in department projects, as needed.
  • Ensure the maid closets are maintained cleaned and organized.

Qualifications

  • Demonstrated knowledge of housekeeping practices and procedures.
  • Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. 

These skills and abilities are typically acquired through one year’ progressive experience in hotel housekeeping, as well as stock and inventory experience.