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HOST/CASHIER-ASIA

HOST/CASHIER-ASIA

Requisition ID 
2017-28516
Property 
L'Auberge Casino Resort - Lake Charles, LA
Category 
Food & Beverage
Position Type 
Full & Part Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles

 

L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

 

L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601

Overview

LDL_CRLC_Logo_BLK1

 

When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day.  What could be better than providing entertainment and excitement as a career.   We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

 

Be part of the team that provides our guests with the chance to eat drink and be merry.   Ensure our guests’ food and beverage requests are met with extraordinary Service in all types of venues.

 

The Host/Cashier is responsible for providing superior service to both the internal and external customer.  The Host/Cashier is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. 

Responsibilities

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

 

  1. Responsible for actively building and retaining customer relations and acts as a mentor to other employees while providing superior customer service.  Has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  2.  Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
  3.   Provides information on all aspects of Pinnacle Entertainment, Inc.’s services and facilities to guests.
  4.  Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
  5.  Responsible for the pickup, countdown and return of cash bank from miscellaneous count.
  6.  Opens register, prepares and completes all paperwork for assigned outlet in an organized manner.
  7.  In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.
  8.  Maintains accurate cash balance and handles money in a secure manner according to established standards
  9.  Handles forms and equipment necessary to complete settlement of credit cards, coupons and room charges.
  10.  Answers telephones and handles guest inquiries in person or by telephone.
  11.  Checks all supplies, ensuring adequate stock levels.
  12.  Responsible for the security and accuracy of assigned bank and is accountable for any and all coverages and shortages.
  13.  Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.

 

  • Ability to use a cash register.
  • Ability to distinguish between different denominations of currency and make correct change.
  • Ability to read ticket totals, total credit vouchers and log checks.
  • Ability to restock needed materials and retrieve dropped items.
  • Ability to communicate effectively with customers and all levels of employees.
  • Ability to effectively and efficiently move around all work areas.
  • This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends on customer volume.

Qualifications

 

  • Basic mathematical skills.
  • Excellent customer service skills.
  • Experience in Asian Cuisine preferred.

These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience. 

 

 

All offers of employment are contingent until clear, timely results from the following have been approved:

  • Drug Test
  • Criminal Background Investigation
  • Employment Verification
  • Education Verification
  • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)