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FRONT OFFICE MGR

FRONT OFFICE MGR

Requisition ID 
2017-28496
Property 
Ameristar Casino Resort Spa - Black Hawk, CO
Category 
Hotel
Position Type 
Full-Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Black Hawk

Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West’s best-loved National Parks. Set in the Rocky Mountains, this modern casino hotel is 1.4 miles from Central City Opera, 8 miles from the tours at Argo Gold Mine and Mill, and 10 miles from I-70. With its soaring ceilings, timber beams and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance. Ameristar Black Hawk also boasts a luxury full-service hotel with 536 well-appointed rooms including 64 luxurious suites, a roof-top pool and full-service ARA Day Spa.

 

Ameristar Black Hawk

111 Richman Street, PO Box 45

Black Hawk, CO 80422

Overview

To manage room division areas of hotel in such a way that senior management achieves financial goals established by the ownership.

Responsibilities

  • Adhere to guest service requirement listed above.
  • Adhere to established department and property policies and procedures regarding guest service standards.
  • Coach, monitor, and develop team members for improved performance.
  • Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
  • Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.
  • Hire, train, and supervise front desk/office supervisors.
  • Maintain expected levels of service and cleanliness in rooms-divisions.
  • Remain abreast of industry trends and design programs to encourage high level of employee performance.
  • Establish and maintain guest service standards in all respective departments approved by director.

 

  • Maintain and update hotel systems and procedures to maintain the highest performance levels.
  • Develops and monitors hotel room rates with the guidance of the Director of Hotel Operations.
  • Completes hotel room occupancy projections.
  • Review all rooms division rate requests.
  • Evaluate department supervisors annually.
  • Provide key communication link between critical departments i.e. Marketing, Food & Beverage, and Gaming.
  • Provide senior management with recommendations for capital improvements as well as routine maintenance requests.
  • Organizes prospect files by listing information, such as names of officials and plans for conventions, to be used for promotional purposes.
  • Directs workers engage in preparing promotional correspondence with travel bureaus, business, and social groups.
  • Confers with department heads to discuss and formulate plans for soliciting business.
  • Oversees budgetary process for respective departments.
  • Assists with product selection for retail outlets.
  • Oversees development and administration of sales programs/packages.

Qualifications

  • High School Diploma or GED equivalent.
  • College graduate preferred in Business Administration, Hospitality Management or related field.
  • Three to five years experience in hotel management or equivalent work experience.
  • Thorough knowledge of hotel rooms division departments.
  • Knowledge and experience in management.
  • Must have good organizational skills.
  • General knowledge of Microsoft Word, Excel, and Outlook is a plus.