Requisition ID
    Ameristar Casino Hotel - East Chicago, IN
    Food & Beverage
    Position Type
  • What would I be doing?

    The High Limit Concierge creates and maintains an environment which is exclusive to Ameristar East Chicago High Limit gaming Guests. Responsibilities include ensuring that visiting guests receive a sincere greeting, and personalized attention through the offering of upscale amenities and an extraordinary service experience. The High Limit Concierge will be the example of the positive impact extraordinary and personalized service has on Customer Loyalty.


    • The High Limit Concierge will provide our High Limit guests with wine, liquor, food items, and cigars as ordered. Will have extensive knowledge of wine, offering food and wine pairings, understand vintages, ensure proper wine storage and service, and have the ability to accurately describe the taste and textures of various wines to our High Limit guests.
    • Must have culinary knowledge to satisfy the most discriminating palates, by providing our High Limit guests with any menu item they request. Must maintain a flawless relationship with our Player Development Team to accurately communicate the needs of our High Limit guests.
    • Develop bar recipes unique to the High Limit gaming area, and will continually strive to accommodate the food & beverage needs and desires of High Limit guests.
    • Must follow the High Limit Room Service Standards when servicing guests.
    • Responsible for timely delivery and overall guest satisfaction in regards to all Food & Beverage orders.
    • Responsible for building lasting relationships with guests and knowing players’ likes and dislikes. Must maintain accurate PAR levels of all beverages and food items based the special requests of the High Limit clientele.
    • Develop, maintain and enhance relationships with existing players, by possessing the knowledge of guest’s expectations, food and beverage choices, as well as their preferred amenities.
    • Maintain the Confidentiality of all Company and Player information at all times.
    • Ability to accurately handle and account for all cash sales.
    • Extensive Customer Service Experience, Preferably in a Casino Environment.
    • Excellent Communication Skills.
    • Perform all duties as assigned by management.

    What are we looking for?

    • At least one (1) year of experience directly related to the accountabilities specified.

    • Must be at least 21 years of age.
    • Demonstrated ability to communicate with internal and external guests effectively.
    • Must be able to obtain and maintain responsible alcohol service certification.
    • Must be able to obtain a valid Indiana Alcohol and Tobacco Commission Liquor Permit prior to the commencement of employment.
    • Familiarity and product knowledge of beverages, including beer, wine, and spirits, and garnishes.
    • Must be able to pass written and practical pre-hire bartending exam with a minimum score of 80%.
    • Must be able to pass all High Limit Concierge training tests.
    • Must be able to learn, retain and apply on the job, all knowledge taught in High Limit training, including but not limited to beer menus, cocktail & food menus and all service standards.
    • One year of high volume bartending experience preferred.
    • Team members will be required to obtain an Indiana Gaming Commission Level 3 license, to be paid by Team Member.
    • Require reading and math skills for recipes and measurements.
    • Must successfully pass background check.
    • Must successfully pass an alcohol and drug screening.

    What would it be like to work at this property?

    Photo - East Chicago

    Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2017. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.


    Ameristar East Chicago

    777 Ameristar Blvd.

    East Chicago, IN 46312

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