CONCIERGE

Requisition ID
2017-28188
L'Auberge Casino Resort - Lake Charles, LA
Category
Hotel
Position Type
Part-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles

 

L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

 

L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601

Overview

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When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day. What could be better than providing entertainment and excitement as a career?  We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

 

Provide guests with not only valuable welcoming and retail services, but also their first impression of us. Possess the skills and attitude to make certain of a lasting impression.

 

As a Concierge you are responsible for providing superior service to both the internal and external customer.  The incumbent is also responsible for providing guests with information and assistance on L’Auberge Lake Charles’s, and area attractions, entertainment and facts.

Responsibilities

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

 

  1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.2.
  2. Provides reservation service for Pinnacle Entertainment, Inc.’s guests, including airlines, shows and restaurants, hair and manicure appointments and related personal services.
  3. Handles special requests for L’Auberge Lake Charles’s guests.
  4. Provides accurate, up-to-date information on Pinnacle Entertainment, Inc. and area activities, entertainment and L’Auberge Lake Charles’s special promotions.
  5. Interfaces with VIP Services, Hotel and Food and Beverage in handling preferred guests and special requests.
  6. Recommends changes that improve the concierge operations.
  • This position is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
  • Ability to use a telephone.
  • Ability to communicate effectively with customers, as well as all levels of employees.
  • Ability to move boxes of brochures that can weigh up to 20 pounds.

Qualifications

  • Ability to communicate effectively with customers, as well as all levels of employees.
  • Working knowledge of the area.

All offers of employment are contingent until clear, timely results from the following have been approved:

  • Drug Test
  • Criminal Background Investigation
  • Employment Verification
  • Education Verification
  • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)

 

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