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EXECUTIVE CASINO HOST

EXECUTIVE CASINO HOST

Requisition ID 
2017-28103
Property 
Ameristar Casino Hotel - East Chicago, IN
Category 
Marketing & Advertising
Position Type 
Full-Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - East Chicago

Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2013. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.

 

Ameristar East Chicago

777 Ameristar Blvd.

East Chicago, IN 46312

Overview

This position is expected to center on the Ameristar players; by either maintaining business or bringing in incremental new or newly activated business. There will be a focus to develop prospects to reach our VIP levels and to retain guests to play at the VIP levels.  The needs of our highest-end gamers, Owners Club level, will also be met as necessary.  The Host will use the amenities of the Company such as rooms and restaurants to attract and loyalize high end players to frequent Ameristar and play.  From time to time, the Host will represent Ameristar to participate at community functions or events and visit business owners to build loyalty, as well as assist the Player Development and Marketing departments in various on-property functions, promotions or events.

Responsibilities

  • Build a loyalty to Ameristar through frequent communication to players assigned by phone, email or mail.
  • Meet and greet players who are playing on the casino floor; handling their requests where needed and appropriate.
  • Provide high level personal customer service to all Ameristar players.
  • Develop and implement business plans for each quarter targeting these high end players who are considered prospects, fading or inactive.
  • Retain the level of play of very high level Ameristar players assigned.
  • Host assigned players at events and parties held for them at the property.
  • Act as guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service.
  • Conduct and attend all regular departmental meetings as well as other related meetings.
  • Be familiar and promote all current and upcoming special events, promotions and entertainment, as well as all casino activities and the mychoice program.
  • Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes.
  • Must be able to work flexible hours including evenings, weekends, and holidays.
  • Provide assistance where needed to the Player Development Director and Manager.

Qualifications

  • 5 years of casino marketing or sales experience
  • Strong problem solving, mediation skills
  • Strong written and verbal communication skills, particularly overcoming obstacles
  • Fully Competent in Microsoft Office
  • Must have good organizational skills and the ability to multitask and prioritize projects
  • Must speak and write fluently in Asian languages; Chinese, Korean and Vietnamese preferred (if applicable)
  • Must be a self starter and able to work independently.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization, in addition to external guests.
  • Uses diplomacy and tact to build constructive and effective relationships, especially during high-tension situations.
  • Ability to evaluate and identify circumstances or incidents that require the notification and/or approval of others. 
  • Must be service and goal oriented with a friendly and outgoing personality.
  • Must be a team player with a positive attitude and a natural leader for the department and the property.
  • Problem solver that can evaluate situations, take direction well and is proactive with projects and strategy.
  • Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
  • Maintain a high level of professional appearance, demeanor, ethics, and image of yourself.
  • Maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.
  • High school required, college preferred
  • 3 years of casino hosting experience or 5 years of consumer sales
  • Prefer minimum of 3 years high volume customer service
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to work in a fast pace environment.
  • Ability to make a sound decision to benefit the department, property, and Ameristar brand with or without the presence of a Manager or Director.
  • Must be open to coaching and feedback from Manager or Director.
  • High school diploma required, BA in Business/Marketing or related field preferred.
  • Previous supervisory experience preferred.