FRONT OFFICE SUPERVISOR

Requisition ID
2017-28084
River City Casino & Hotel - St. Louis, MO
Category
Hotel
Position Type
Full-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Nestled along the banks of the mighty Mississippi River, River City Casino & Hotel is a stunning 7-story hotel offering 193 elegant and comfortable guest rooms, six spacious 2-bay suites and a luxurious Presidential suite---all just steps away from the casino’s award-winning restaurants, Event Center featuring top-name entertainment and an expansive casino with non-stop gaming action.

 

River City Casino

777 River City Casino Boulevard

St. Louis, MO 63125

Overview

The team member in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force.  The team member is also responsible for coordinating and supervising the activities of the Hotel Front Office personnel to ensure quality guest service and adherence to safety standards.

Responsibilities

  • Prioritize and delegate daily work responsibilities to front desk staff. 

  • Train and guide front line staff to provide quality customer services. 

  • Manage staffing schedules, shift changes, payrolls, and labor costs. 

  • Resolve guest issues and enquiries to ensure guest satisfaction. 

  • Identify process improvement to achieve financial and service goals. 

  • Plan shift schedule and duties based on business forecast. 

  • Supervise the billing and cash processes to ensure compliance with company standards. 

  • Provide feedback to the team members on their performances and improvements. 

  • Monitor and control expenses within the allotted budget.

Qualifications

  • Supervisory experience helpful.
  • Demonstrated knowledge of front desk operations.
  • Knowledge of shuttle and transportation programs in a hotel/casino environment.

 

This knowledge and these abilities are typically acquired through the completion of a high school education or the equivalent and at least one year of front office experience and two years’ experience in related areas in a hotel/casino industry or related experience.  One year of supervisory experience is preferred.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed