COAT CHECK CLERK

Requisition ID
2017-28066
Ameristar Casino Resort Spa - St. Charles, MO
Category
Hotel
Position Type
Seasonal/Temporary
Starting Pay Rate
USD $8.50/Hr.

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - St. Charles

 

Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

 

Ameristar St. Charles

One Ameristar Blvd.

St. Charles, MO 63301

Overview

The objective of the entire Coat Check Operation is to ensure the safety and security of all guest personal items at all times, to provide/perform superior guest service (internal and external), and to ensure an efficient delivery of all guest personal items.

Responsibilities

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

 

  • Maintain the safety and security of every guest coats/personal items.
  • Efficient delivery of guest coats/possessions.
  • Direct and control traffic flow in coat check.
  • Provide superior customer service.
  • Assist in arranging for guest transportation using taxis or other forms of transportation.
  • Assist guests needing wheelchair transportation.
  • Assist in maintaining cleanliness of all work sites.
  • Help to answer guest's questions regarding our casino, spa, and hotel. Assist hotel guests with their valet retrieval process.
  • Good teamwork skills.
  • Positive attitude and good work ethic.
  • Patience and good listening skills.

Qualifications

(Related education and experience may be interchangeable on a year for year basis)

 

  • Strong communication skills.
  • Strong guest service skills.
  • Prior physical activity.
  • Flexibility with schedule.
  • Prior guest/customer service skills.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be 18 years of age

 

CUSTOMER SERVICE REQUIREMENT

Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our PEAK Service Standards and works harmoniously with fellow team members.

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