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VALET ATTENDANT

VALET ATTENDANT

Requisition ID 
2017-28058
Property 
Ameristar Casino Hotel - Council Bluffs, IA
Category 
Hotel
Position Type 
Full-Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.

 

Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501

Overview

Would you like to be the first welcoming face our Guests meet when they arrive to our AAA Four Diamond Hotel? Do you enjoy providing exceptional service?

Would you like to be earn tips based on how you assist Guests in a friendly, efficient and professional manner?

 

As a Valet Attendant you are responsible for greeting all Guests, safely and efficiently parking and retrieving Guest vehicles, loading and unloading of Guests luggage, providing information in regards to the property and events plus information and directions for the surrounding area.

 

If you are seeking to join a winning team at the Best Casino Entertainment Company in the World, Ameristar Council Bluffs is your destination.

 

Responsibilities

Must maintain and follow all AAA four diamond standards for internal and external guests.

 

Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rule; open hotel doors for guests during slow periods.

 

Must be able to work flexible hours including evenings, weekends, and holidays.  

 

This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty

 

Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos.

 

Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
  
A Class C Commercial Drivers License required within 90 days of employment.

 

Must be able to provide shuttle service for Hotel/Casino guests.

 

Must have supervisor/manager approval on any shuttle service outside normal radius or use by internal guests.

 

Adheres to the guidelines of ACCB parking and retrieval procedures.

 

Explain to guests ACCB parking and retrieval procedure to ensure guest satisfaction.

 

Must be able to sprint to/from vehicles.

 

Maintain proper storage and labeling of guest keys and tags.

 

Maintain appropriate logbook or records during shift.

 

Ability to share or divide attention among several ongoing activities, projects or assignments.

 

Keep the valet area and front of hotel entrance neat and free of trash.

 

Must strive to answer the valet phone within 3 rings and maintain professional telephone etiquette.

 

Hand out valet tickets and perform damage inspections of all vehicles before parked.

 

Hang coats and tag luggage for guests.

 

Deliver messages, packages, suitcases, and run errands as requested.

 

Deliver guest laundry to and from guest room.

 

Escort incoming guests to rooms, assist with luggage. Offer information pertaining to available services and facilities of the property, points of interest and entertainment attractions; Explain features of room.

Qualifications

High school diploma or certificate from Educational Institute.

 

Excellent verbal and written communications skills.

 

Must know and abide by all applicable federal DOT, state, and local driving regulations.

 

Must be at least 18 years of age.

 

Able to drive a manual or standard shift transmission.
 
Driving record must meet driver eligibility requirements of Ameristar’s insurance policy.

 

Able to sprint to/from customer vehicles and reception area.

 

Strong Organizational Skills.

 

Must be able to display professional and friendly demeanor.

 

Ability to perform various duties at one time.

 

Must be able to demonstrate strong customer service skills while maintaining a fun and friendly environment.

 

Ability to effectively work independently and as part of a team.

 

Ability to follow all polices and procedures including by not limited to attendance, appearance, safety, and security policies.