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HOUSEPERSON

HOUSEPERSON

Requisition ID 
2017-28015
Property 
River City Casino & Hotel - St. Louis, MO
Category 
Hotel
Position Type 
Full-Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Nestled along the banks of the mighty Mississippi River, River City Casino & Hotel is a stunning 7-story hotel offering 193 elegant and comfortable guest rooms, six spacious 2-bay suites and a luxurious Presidential suite---all just steps away from the casino’s award-winning restaurants, Event Center featuring top-name entertainment and an expansive casino with non-stop gaming action.

 

River City Casino

777 River City Casino Boulevard

St. Louis, MO 63125

Overview

The team member in this position is responsible for providing superior service to both the internal and external customer.   The team member is also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards.

Responsibilities

  • Deliver internal and external guest service the Pinnacle Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.

  • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

  • Removes used laundry and trash from hotel rooms and attendant carts; deposits these in proper locations – linen dropped down the chute where available, trash taken directly to the dumpster. When possible, dirty linen and trash are removed proactively – prior to the room attendant cleaning the room.

  • Assists guests with questions, problems, and requests in a timely manner, ensuring guest satisfaction.

  • Performs work in all areas according to established standards and techniques, proper and safe use of machines and chemicals, and customer services standards.

  • Reports hotel room/public area facility problems related to structure, equipment, and plumbing to supervisor.

  • Ensures that attendant carts and housekeeping storerooms are supplied     with all hard and soft goods in compliance with departmental SOP’s.

  • Maintains proper documentation of all duties accomplished during a working shift, as directed.

  • Greets all guests throughout shift with proper salutation and pleasant expression.

  • Performs all duties in a quiet and orderly manner.

  • Cleans and maintains all guest areas to include hallways, stairwells, and vending areas. All guest areas are to be free of linen, trash, food items, etc. at all times.

  • Cleans, stocks, and maintains all storage areas.

  • Maintains a clean and orderly laundry depository area. All soiled linens are properly sorted and placed into the appropriate carts.

  • All filled soiled linen carts are delivered to the laundry facility at the established time, daily. All clean linen is returned to property from the laundry facility.

  • All clean linen is brought into the hotel and properly placed in the assigned areas daily.

  • Provides accurate information of property along with property events and promotions.

  • Performs other duties as assigned by management.

Qualifications

  • This position operates in a working environment that is subject to varying noise levels, the severity of which depends upon work volume.

  • Ability to communicate effectively with guests as well as all levels of employees.

  • Ability to clean and replenish soft and hard supplies.

  • Ability to effectively and efficiently move from floor to floor as needed.

  • Demonstrates knowledge of housekeeping practices and procedures.

  • Ability to communicate in English and understands directions.

 
These skills and abilities are typically acquired through one year’ progressive experience in hotel housekeeping.