HOST/CASHIER - STADIUM

Requisition ID
2017-28002
Belterra Casino Resort - Florence, IN
Category
Food & Beverage
Position Type
Part-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

Overview

The Host/Cashier position is responsible for providing superior service to both the internal and external customer.  The position is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions.  The incumbent is responsible for ensuring that guests feel welcome and comfortable in accordance with Belterra Casino Resort customer service standards.

Responsibilities

  • Responsible for actively building and retaining customer relations and acts as a mentor to other employees while providing superior customer service.  Has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
  • Provides information on all aspects of Pinnacle Entertainment, Inc.’s services and facilities to guests.
  • Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
  • Responsible for the pickup, countdown and return of cash bank from miscellaneous count.
  • Opens register, prepares and completes all paperwork for assigned outlet in an organized manner.
  • In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.

Qualifications

  • Basic mathematical skills.
  • Excellent customer service skills.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

 

These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience.

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