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FRONT DESK & PBX CLERK

FRONT DESK & PBX CLERK

Requisition ID 
2017-27989
Property 
Ameristar Casino Resort Spa - St. Charles, MO
Category 
Hotel
Position Type 
Part-Time
Starting Pay Rate 
USD $12.50/Hr.

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - St. Charles

 

Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

 

Ameristar St. Charles

One Ameristar Blvd.

St. Charles, MO 63301

Overview

Responsible for the duties, functions, and tasks of the front desk area to assure guest satisfaction.

Responsibilities

 

  • Adhere to established department and property policies and procedures regarding guest service standards.
  • Greet, register, and assign rooms to guests.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Answer inquiries pertaining to hotel services, shopping, dining, and travel directions.
  • Keep record of room availability and guest’s accounts, manually or by computer.
  • Compute bill, collect payment, and make change for guests.
  • May post charges to guest’s bill.
  • Must be willing to cross-train in other departments of Hotel Operations as instructed by management.
  • This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty.
  • Make and confirm room reservations for guests.     
  • Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor.
  • Complete all necessary reports as assigned by your supervisor.
  • Maintain lobby area and coffee bar.
  • Must be willing to work alone, supervised, non-supervised when needed.

Qualifications

  • High School Diploma or GED equivalent.
  • General knowledge of Microsoft Word, Excel, and Outlook is a plus.
  • Excellent communication and guest service skills are a must.
  • Previous guest service position