The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230
The incumbent in this position is responsible for providing superior service to both the internal employees and external customers. Under general supervision, assist FOH and BOH with their general duties to include everything below and any other duties as assigned.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Guest interaction is a must. Explain product, ask questions and build positive relationships with the guests.
Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
Ensure dining and expo line areas are set up and maintained according to standard.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees.
Run food orders from the kitchen to the appropriate table, bar seat, guest, and to orders.
Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
Collect and accurately report tips at the end of the assigned shift.
Clears, cleans, stocks and sets up cold stations on the server expo line to restaurant standards.
Discretely clear individual settings from guest tables as each course is completed.
Provide additional settings, utensils and condiments as needed or requested.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Maintain a well-groomed, neat and clean appearance.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions in conjunction with the guidelines describes in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Perform other duties as assigned by management.
These skills and abilities are typically acquired through at least 2-months on-the-job training or experience directly related to the accountabilities specified.