SECURITY OFFICER - Starting at $12.50/HR

Requisition ID
Ameristar Casino Hotel - Council Bluffs, IA
Position Type

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with nearly 16,000 team members. Pinnacle Entertainment, Inc. owns and operates 16 gaming entertainment properties, located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, Ohio and Pennsylvania. Pinnacle holds a majority interest in the racing license owner, as well as a management contract, for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Council Bluffs

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.


Ameristar Council Bluffs

2200 River Road

Council Bluffs, IA 51501


Picture yourself at the security checkpoint of one of Iowa's largest casino boats! We're looking for officers like you who enjoy a fast-paced environment, full of fun people and unlimited opportunities. At Ameristar, it's our team members who make the difference in what experiences our guests have.  If you're looking for an environment that offers excitement, team member rewards and a winning culture, it's time to apply at Ameristar!


  • Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
  • This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
  • Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
  • Foster and maintain positive team member relations in a supportive environment and interact with other departments to ensure a harmonious working relationship.
  • Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
  • Attend all required departmental meetings as well as other related meetings.
  • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.
  • Provide patrol services to the casino area, parking lot, and any auxiliary areas as deemed necessary looking for suspicious or undesirable patrons, minors, and/or safety hazards
  • Prepare appropriate detailed reports on security related incidents occurring on company property.
  • Transport, provide escort service and verify funds for the transfer of money, chips, or tokens when necessary
  • Respond to disturbances and alarms and provide or dispatch appropriate medical services or other services as needed for gaming patrons or team members
  • Be alert for any criminal activity such as schemes by patrons or team members stealing from or cheating the casino
  • Be responsible for the operation at all appropriate alarm panels
  • Must be able to work flexible hours including evenings, weekends, holidays and extended hours for business demands. Must be able to respond to duty in lieu of property crisis and/or disasters.  
  • May operate the SecurityControlCenter and its responsibilities, including the dispatching of officers, maintaining the key control system, and maintaining radio dispatch logs
  • Operate the landside surveillance center. This responsibility requires that officers observe record and report any anomalies, violated procedures, and criminal activity to the appropriate channels. 
  • Assist in executing the WPS crisis situation action plan. 



Previous security experience preferred!

  • Previous guest service related position preferred.
  • Strong problem solving skills and guest service skills.
  •  Basic computer skills.
  • Excellent verbal and non verbal communications skills.
  • Excellent written documentation skills to properly capture an event or situation.
  • Knowledgeable of applicable federal, state, and local regulations.
  • Driving record must meet driver eligibility requirements of Ameristar’s insurance policy upon hiring

  • Ability to remain calm and demonstrate leadership in a crisis or disaster situation.
  • Ability to sustain a high level of confidentiality and professionalism. 
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with human relations issues. 
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organizations. 
  • Ability to observe and understand their surroundings and how it applies to relevant situation. 
  • Organized and detail oriented. 
  • Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
  • Ability to identify circumstances or incidents that require the notification and/or approval of others. 
  • Ability to share or divide attention among several ongoing activities, assignments, and guests in a manner that demonstrates confidence. 


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