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HOTEL FRONT DESK LEAD

HOTEL FRONT DESK LEAD

Requisition ID 
2017-27784
Property 
Ameristar Casino Resort Spa - Black Hawk, CO
Category 
Hotel
Position Type 
Full-Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Black Hawk

Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West’s best-loved National Parks. Set in the Rocky Mountains, this modern casino hotel is 1.4 miles from Central City Opera, 8 miles from the tours at Argo Gold Mine and Mill, and 10 miles from I-70. With its soaring ceilings, timber beams and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance. Ameristar Black Hawk also boasts a luxury full-service hotel with 536 well-appointed rooms including 64 luxurious suites, a roof-top pool and full-service ARA Day Spa.

 

Ameristar Black Hawk

111 Richman Street, PO Box 45

Black Hawk, CO 80422

Overview

The Lead Guest Service Agent is responsible for efficient, courteous and attentive service to all guests, not only during check-in and check-out but also during the entire length of their stay.

 

Safety is a core value at Pinnacle Entertainment. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions.

Responsibilities

  • Acts as a leader of the department working with and on behalf of the supervisory team.
  • Keeps team members and department leaders well informed about hotel operations.
  • Provides training and insight to guest service agents.
  • Resolves guest issues and concerns.
  • Responsible for the accurate check-in and check-out of each guest.
  • Ensures that all guest contact is courteous, informative and thorough.
  • Ensures that rooms are clean prior to issuing keys.
  • Responsible for posting charges, settling folios for individual, groups and due-outs communicated through Housekeeping.
  • Receives cash, checks, credit cards and comps in payment.  Obtains proper approval and authorization.
  • Maintains an operating bank, renders bills and issues change.
  • Provides reservations for Casino/Hotel guests which include airline, restaurants, and special events both on and off the property.
  • Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
  • Responsible for the control of safe deposit transactions.
  • Works closely with the executive hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
  • Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous and efficient manner.
  • Maintains knowledge of Hotel, Community and Special events in order to provide guests with superior service.
  • Authorized to verity pre-approved room comping levels and authorized to change incorrect information.
  • Performs duties of Bell Persons and telecommunications agents as required.

Qualifications

  • Strong computer skills with proficiency in Microsoft Word, Officer, EXCEL, and LMS preferred.
  • A strong working knowledge of the Denver metropolitan area/mountain region attractions is beneficial.
  • Must be able to stand/walk 100% of shift.
  • Ability to sustain a high level of confidentiality and professionalism
  • Ability to maintain a high level of energy.
  • Demonstrate strong leadership and organizational skills.
  • Ability to communicate written and verbal information effectively.     
  • Ability to provide excellent customer service skills.
  • Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
  • High school diploma or equivalent required
  • Prior hospitality or related industry experience preferred.
  • Ability to sustain a high level of confidentiality and professionalism
  • Ability to maintain a high level of energy.
  • Demonstrate strong leadership and organizational skills.
  • Ability to communicate written and verbal information effectively.
  • Ability to provide excellent customer service skills.
  • Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
  • High school diploma or GED equivalent required.
  • Prior hospitality or related industry experience preferred.
  • Ability to obtain and maintain a Colorado Support Gaming License.