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SLOT TECHNICAL MANAGER

SLOT TECHNICAL MANAGER

Requisition ID 
2017-27357
Property 
Ameristar Casino Hotel - East Chicago, IN
Category 
Gaming
Position Type 
Full-Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - East Chicago

Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2013. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.

 

Ameristar East Chicago

777 Ameristar Blvd.

East Chicago, IN 46312

Overview

Directly responsible for procurement and placement of slot product to ensure optimal game mix, hold %, and utilization. Responsible for direct oversight of the Casino Operational Technical Team.

Responsibilities

  • Hires, trains and supervises all slot technicians and slot performance supervisors 
  • Develops work schedules and assigns for the same.
  • Oversees the operation and budget of the Slot Repair shop.
  • Evaluates the investigation of all cheating attempts, percentage malfunctions and sub-standard equipment within the Slot Department.
  • Recommends changes in the layout of the slot product.
  • Analyzes and evaluates new gaming equipment on the market and submits proper reports for the purchase of new equipment.
  • Prepares periodic slot activity reports
  • Adheres to all department/company policies and procedures.
  • Update and maintain CAD drawings for the gaming floor relative to
    Tables and Slots.
  • Insure that all Slot product and technology is functioning properly.
  • Maintain signage on the Slot floor
  • Maintain regulatory compliance with Slot machine software
  • Maintain a Master Slot File to track all software that is installed on the gaming floor.
  • Insure that any new software that arrives for new games/conversions and/or replacements are checked and verified for accuracy against the jurisdictional approval list.
  • Conduct a complete audit of the Master Slot File annually
  • Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.

Qualifications

  • Knowledge of casino rules, regulations and procedures pertaining to the Slot department.
  • Knowledge of slot machine theory as in reel strips, hit frequency and basic operation of slot machine.
  • Basic understanding of computer generated reports.
  • Must be able to determine slot customers likes, dislikes and needs.
  • Strong leadership, motivational and developmental skills.
  • Excellent communication skills.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Highly organized and detail-oriented.
  • College degree or MBA preferred
  • Minimum of 3 years experience as a slot technician or equivalent technical experience.