The team member in this position is responsible for providing superior service to both the internal and external guest. The team member is also responsible for event setup, breakdown, and cleaning of banquet facilities for convention functions.
Deliver internal and external guest service the Pinnacle Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, Server functions, and for being able to answer general questions regarding the property.
Anticipate the guest’s needs and respond appropriately with a sense of urgency.
Positively affect interactions with guests and team members.
Set up and break down tables, chairs, staging, podiums, trash cans, dance floor, and banquet equipment for a variety of functions.
Keep banquet areas clean and organized.
Work in cooperation with other service personnel to provide a high quality of service, as well as be able to read and comprehend Banquet Event Orders.
Responsible for set up and break down of functions and making sure the next function is set up for success.
Check all supplies, ensuring adequate stock levels, restocking all necessary items.
Assist with overall functions and ensure dining and serving areas are set up and maintained according to standard.
Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Consistent attendance at company/restaurant training programs as they are scheduled.
Carry out duties with attention to detail, sanitation and safety.
Complete opening, closing and other side duties as assigned by the supervisors.
Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
Maintain a well-groomed, neat and clean appearance.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Perform all duties as assigned by management.
This position is physical in nature and requires the ability to balance and carry equipment weighing up to 50 pounds as well as maneuver in order to clean banquet areas, organize stock and restock storage rooms.
This position also works in an environment that is subject to varying levels of crowds, noise and smoke; the severity of which depends upon customer volume.
Other important Functions:
These skills and abilities are typically acquired through two years’ experience in food service.
L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.
L'Auberge Casino & Hotel
777 L'Auberge Avenue
Baton Rouge, Louisiana 70820