L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located on 575 acres of land in Baton Rouge, La.in East Baton Rouge Parish. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. L’Auberge includes an expansive single-level, 74,000 square foot casino, a 12-story hotel with 205 guest rooms, unique rooftop pool and state-of the-art fitness center overlooking the Mississippi River, four dining outlets, and a unique casino nightclub with breathtaking views of the river.
L'Auberge Casino & Hotel
777 L'Auberge Avenue
Baton Rouge, Louisiana 70820
Provide direct and general supervision to restaurant staff in order to ensure effective and efficient operation of assigned restaurant operations.
Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service.
Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.
Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
Create and maintain records, reports and other documentation as required to meet company and business expectations.
Maintain the viability and integrity of all restaurant operations.
These skills and abilities are typically acquired through at least 3-years experience directly related to the accountabilities specified.