L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. It’s contemporary, polished and complete with Southern hospitality! It’s fancy with swagger.
L'Auberge Casino & Hotel
777 L'Auberge Avenue
Baton Rouge, Louisiana 70820
The team member in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for cleaning of dining areas, tables and server areas; setting tables with dishes, napkins, silverware, glassware and condiments.
Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back).
Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards.
Transport bus tubs and carts to dishwashing area.
Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.
Discretely clear individual settings from guest tables as each course is completed.
Provide additional settings, utensils and condiments as needed or requested.
Work with food servers, host/cashiers and other restaurant personnel in providing guest service.
Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner.
These skills and abilities are typically acquired through at least 2-months on-the-job training or experience directly related to the accountabilities specified.