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DUAL RATE SUPERVISOR/EXPERIENCED DEALER

DUAL RATE SUPERVISOR/EXPERIENCED DEALER

Requisition ID 
2017-27020
Property 
Ameristar Casino Hotel - Kansas City, MO
Category 
Gaming
Position Type 
Full & Part Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with nearly 16,000 team members. Pinnacle Entertainment, Inc. owns and operates 16 gaming entertainment properties, located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, Ohio and Pennsylvania. Pinnacle holds a majority interest in the racing license owner, as well as a management contract, for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Kansas City

At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an 18-screen movie theater that includes a private screening room, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.

 

Ameristar Kansas City

3200 North Ameristar Drive

Kansas City, MO 64161

Overview

Become a team leader at the best casino entertainment company in the world!  When you're selected as a Dual Rate Dealer Supervisor, it's because we are confident that you have the leadership skills we want at the forefront of our Dealer team.

Responsibilities

  • Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. 
  • This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty 
  • Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by a Pinnacle Entertainment entity or by a guest of Ameristar Casino. 
  • Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
  • Provide prompt, courteous and accurate service
  • Deals a combination of Blackjack, Carnival Games, and other specialty games such as Roulette and Craps
  • Maintain continuous security of assigned game at all times
  • Exchange guest’s currency for gaming cheques
  • Assists the guests in playing and ensure adherence to established rules, policies and procedures
  • Must be able to work flexible hours including evenings, weekends, and holidays.  
  • Guidance and/or training following the initial training sessions are an on-going process under the direction of all casino supervisors 
  • Decision-making is limited to the policies and procedures of assigned game
  • Excellent verbal communication required with sound knowledge of assigned game(s)
  • Ability to follow all policies and procedures including but not limited to attendance, appearance, safety, and security policies
  • Ability to sustain a high level of confidentiality and professionalism. 
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. 
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
  • Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
  • Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 
  • Highly organized and detail oriented. 
  • Uses time efficiently and effectively to manage priorities.
  • Deals with simple and complex concepts effectively.
  • Shares or divides attention among several ongoing activities, projects or assignments.
  • Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies.
  • Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
  • Ability to identify circumstances or incidents that require the notification and/or approval of others.  

 

Qualifications

  • Ability to communicate effectively with supervisors and peers alike.
  • Excellent team member and customer relations skills.
  • Outstanding math skills.
  • Ability to work any shift or hours.
  • Able to work in a fast paced work environment
  • Completion of ACKC Dealers School or one (1) year experience as a dealer.